Meet fatal error when connecting

MongoDB Atlas App Services & Realm
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1

Hello mongodb team hope you’re doing well.

Please can you help me solving this problem. I met it when trying to login to my app with my android phone.

I’ve got this message

recoverable event subscription error encountered: error getting new mongo client while creating pbs app translator: error connecting to MongoDB service cluster: failed to ping: server selection error: server selection timeout, current topology: { Type: ReplicaSetNoPrimary, Servers: [{ Addr: realmcluster-shard-00-00.n3so8.mesh.mongodb.net:30454, Type: Unknown, Last error: remote error: tls: internal error }, { Addr: realmcluster-shard-00-01.n3so8.mesh.mongodb.net:30454, Type: Unknown, Last error: remote error: tls: internal error }, { Addr: realmcluster-shard-00-02.n3so8.mesh.mongodb.net:30454, Type: RSSecondary, Tag sets: provider=AWS,nodeType=ELECTABLE,region=US_EAST_1,workloadType=OPERATIONAL, Average RTT: 2642731 }, ] }

Thank.

2

Hi, this is a transient issue with connecting to MongoDB. You can see it eventually gets over it and successfully connects here: App Services

I will add this as something we will no longer log for customers since this should not be anything to be worried about.

If you go to the Cluster > Metrics tab you should see that the cluster was experiencing some issues during this time. I would recommend upgrading to a dedicated tier for less instability and more visibility if this becomes a persistent issue.

Best,
Tyler

3

Thank you, everything is working now.