International Users

I’m facing an issue while attempting to facilitate testing of my application with a team member located in Russia. To simulate their environment, I’ve established a VPN connection to a Russia. However, I’m encountering a roadblock during the authentication process for app users. The specific error encountered is:

https://realm.mongodb.com/api/client/v2.0/app/{myAppId}/location net::ERR_CONNECTION_CLOSED

Despite thorough investigation into potential configurations within AppService and DataService that could rectify this issue, I’ve come up empty-handed.

Any insights or suggestions on what might be causing this problem?