Connection Issue: MongoDB Compass - ENOTFOUND Error for Cluster Address

MongoDB Atlas
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1

I’m experiencing an issue with connecting to my MongoDB Atlas cluster using MongoDB Compass. When I try to connect, I receive the following error:

MongoDB connection error: Error: querySrv ENOTFOUND _mongodb._tcp.surf-spot-finder-cluster.abcd.mongodb.net

Connection String:

mongodb+srv://username:password@surf-spot-finder-cluster.abcd.mongodb.net/sample_mflix?retryWrites=true&w=majority

Error Message:

querySrv ENOTFOUND _mongodb._tcp.surf-spot-finder-cluster.abcd.mongodb.net

Troubleshooting Steps Taken:

  • Verified that the connection string is correct.
  • Ensured my IP address is whitelisted in MongoDB Atlas.
  • Confirmed that the subdomain (abcd) is accurate.
  • Ran nslookup and ping, which show issues with resolving the domain.

Environment Information:

  • MongoDB Compass version: 1.31.0
  • Operating System: Windows 10
  • Cluster Name: surf-spot-finder-cluster

Request for Help:

I would appreciate any guidance on how to resolve this DNS issue or if there’s a potential problem with my MongoDB Atlas setup.

Thank you!

2

As you seem to suspect (ran nslookup) means the cluster name is wrong.

It really appears that there is no cluster at surf-spot-finder-cluster.abcd.mongodb.net.

May be the cluster is not ready yet?

Did you get the connection string from cut-n-paste in Atlas GUI or you created it by concatenating subdomain. In some regions, a dash separates the cluster name and the subdomain, and in others it is a dot. Make sure you cut-n-paste from Atlas GUI.

I find the subdomain abcd to be a too short of string and too normal. I am used to things like k4dcb2, more cryptic rather than simple abcd.

3

This type of issue usually happens when your DNS can’t resolve SRV records.
Can you try switching to Google’s DNS (8.8.8.8, 8.8.4.4) or Cloudflare’s (1.1.1.1)?