Charts and dashboard - Blank white screen

Hello everyone,

I was working with MongoDB atlas and everything was working well but once I clicked on the charts tab it returns a blank white screen. I tried to reload the page many times, used different browsers and networks, and tried to log out and in many times, but I’m still getting the same blank screen. Does anyone has faced this issue before and how it can be solved?

Hi @Hutaf and welcome in the MongoDB Community :muscle: !

I’m logged in and I have access to my Charts dashboards at the moment. Maybe it’s related to some cookies or cache? Seems impossible as you tried different browsers but… Maybe try to clear the cache / cookies ?
Are your browsers up-to-date? I’m using Google Chrome Version 102.0.5005.115 (Official Build) (64-bit)

Cheers,
Maxime.

@Hutaf,

Could you please share your Atlas Project ID (it’s in the URL) so the Atlas engineers can investigate?

Thanks,
Maxime.