Billing is charging me for support and I am not a support customer

I have been charged for support, and i have the free plan. I need someone to remove my charges. Im not signing up for a support plan just to chat. Please help

Welcome to the MongoDB Community Forums @Patrick_Scanlon!

I’m sorry to hear you haven’t had the expected experience. However, you need to contact the Atlas support team to investigate any billing or service issues. The community forums are for public discussion and we cannot help with account or billing enquiries.

Billing and service issues do not require a support subscription – please contact the Atlas support team directly via the in-app chat.