We are running into some issues with Atlas DB / Federated databases while using Tableau –
We have tried working with the sample data from the AWS instance and that is working with Tableau, but now we are trying to connect with our database instance.
Any suggestions? We are completely stuck…
Not much out there to help with this issue.
from Mongodb log files
{“level”:“info”,“timestamp”:“2023-03-10T21:28:54.524Z”,“logger”:“command”,“msg”:“failed to parse command”,“hostname”:“federateddatabaseinstance0-qrodv.a.query.mongodb.net”,“correlationID”:“174b2c10459967288af2d484”,“commandName”:“unknown”,“error”:“command endSessions is unsupported”,“ts”:1678483734524462721}
{“level”:“debug”,“timestamp”:“2023-03-10T21:28:54.565Z”,“msg”:“dropping connection with read error”,“hostname”:“federateddatabaseinstance0-qrodv.a.query.mongodb.net”,“bytesRead”:0,“error”:“an internal error occurred”,“ts”:1678483734565696550}
{“level”:“warn”,“timestamp”:“2023-03-10T21:28:54.565Z”,“msg”:“failed reading message from client”,“hostname”:“federateddatabaseinstance0-qrodv.a.query.mongodb.net”,“error”:“an internal error occurred”,“ts”:1678483734565742351}
Hi @Sam_Marrazzo, My name is Alexi Antonino and I am the product manager for Atlas SQL, Tableau Connector. I can help you if you’d like. Can I have a bit more information? Did you follow these steps to connect from Tableau? https://www.mongodb.com/docs/atlas/data-federation/query/sql/tableau/connect/ And are you getting an error from within Tableau? Are you connecting with Tableau Desktop. Server, or Prep? Our connector doesn’t support Tableau Online just yet.
If it is easier, we can communicate via email and set up a call so that I can view first hand where you are getting blocked.
Best,
Alexi.antonino@mongodb.com
Yes we did follow the directions you posted and we tried to and it worked connecting to the AWS sample data.
We are getting an error within Tableau our team will send you the exact error to your email we receive from Tableau
We are using Tableau Desktop -
Thanks @Sam_Marrazzo - I will be on the look out for that specific email with the error!
Tableau can connect to Atlas DB / Federated databases as long as the database supports one of Tableau’s native connectors. These connectors allow Tableau to access the database and query the data. Depending on the connector, Tableau may also be able to visualize the data directly without requiring any additional programming. For example,what-is-chatgpt understand through Tableau supports native connectors for PostgreSQL, and Amazon Athena, both of which are compatible with Atlas DB / Federated databases.
Atlas DB is a type of federated database that allows users to access data stored in multiple databases as if it were a single database. This type of database system can be particularly useful for organizations that have data spread across multiple databases or even across different cloud providers. When using Tableau with Atlas DB, users can connect to multiple databases at once and easily access the data they need for analysis or reporting. By utilizing Tableau’s drag-and-drop interface and powerful visualizations to Pinterest video users can quickly gain insights into their data and make informed business decisions. With Atlas DB’s federated approach to data storage and Tableau’s intuitive interface, organizations can streamline their data analytics processes and gain a competitive edge in their respective industries to car
Alexi we finally upgraded after lots of testing to MongoDB 5.0
I received this error now… From Tableau IDE.
An error occurred while communicating with the MongoDB Atlas by MongoDB data source ‘Untitled Data Source’
Bad Connection: Tableau could not connect to the data source.
Error Code: FAB9A2C5
Connection failed.
Unable to connect to the MongoDB Atlas by MongoDB server “”. Check that the server is running and that you have access privileges to the requested database.
Connector Class: mongodb_jdbc, Version: 1.1.0
I have privileges and the server is running.
String = mongodb://appetitreporting-qrodv.a.query.mongodb.net/VirtualDatabase0?ssl=true&authSource=admin
I sent you an email as well
Hi Sam - I am not seeing the email, but I will keep searching for it (it isn’t in my spam either). One thing I will ask, in the connection dialog within Tableau, for Database, are you entering in “VirtualDatabase0”? or another thing to try, are you able to connect to this federated database via Compass? That will help verify connection to the Federated DB.
Here is my calendly link Calendly - Alexi Antonino, feel free to put a meeting on my calendar where we can share screens and get past this error.
Best,
Alexi
2 Likes
Hi Alexi
We would really appreciate it and thank you if we also could get some help connecting the tableau desktop to atlas sql .
we are running also in an issue with the same error code.
we did follow up this link to connect:
but still when we try to connect from the tableau desktop we get the same error :
An error occurred while communicating with the MongoDB Atlas by MongoDB data source ‘Untitled Data Source’
Bad Connection: Tableau could not connect to the data source.
Error Code: FAB9A2C5
Couldn’t connect due to a timeout. Please check your hostname and port. If necessary, set a longer connection timeout in the MongoDB URI.
Unable to connect to the MongoDB Atlas by MongoDB server “”. Check that the server is running and that you have access privileges to the requested database.
Connector Class: mongodb_jdbc, Version: 1.2.0
thank you
