June 20, 2013
William Zola: About the speaker
William Zola is a Member of Technical Staff at MongoDB, working in the Support department to help both MongoDB customers and the larger user community with all aspects of running MongoDB. William has over 25 years of experience delivering technical support for enterprise software. He started out by working his way through college supporting Unix on Intel hardware, long before the first release of Linux. After a brief detour into development, William has spent the rest of his career supporting software for companies ranging in size from huge multi-nationals down to startups where William was the entire Support department. William lives in San Francisco, where he occasionally can see the sun.