Thrive With Big Data Webinar Series - Part 3: Make Customers Happy

July 30, 2013

Big Data can help increase customer satisfaction – which can reduce churn and increase revenue – by opening up access to information and by empowering customers. A top 5 insurance company improved customer service by generating a 360-degree view of over 100 million customers from 70 legacy systems. A leading newspaper increased user engagement and ad revenue by serving custom content and interactive features to over 20 million readers.

Considerations for Decision Makers: In this webinar, you will learn about the importance of Developer Appeal as well as applicability of Big Data solutions – specifically, General Purpose vs. Niche solutions – in the technology selection process for these projects.

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Kelly Stirman: About the speaker

Kelly Stirman is Vice President of Product Marketing and Strategy at MongoDB. Kelly works closely with customers, partners and the open-source community to articulate how MongoDB is quickly becoming the world's most popular database. For over 15 years he has worked at the forefront of database technologies. Prior to MongoDB, Kelly served in executive and leadership roles at Hadapt, MarkLogic, PeopleSoft, GE, and PricewaterhouseCoopers.

Graham Neray: About the speaker

Graham is a Product Marketing Manager at MongoDB, supporting initiatives in product marketing and alliances. Prior to joining MongoDB, he was a Senior Business Analyst at CSMG, a boutique management consulting firm specializing in the high tech and telecom industries. He graduated from Brown University with a concentration in Political Science.