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DWP’s agile response to COVID-19 - Scaling Universal Credit to meet demand

PublishedNovember 10, 2020
LanguageEnglish

COVID-19 required a dramatic adjustment from all government organisations to meet the new pandemic climate. DWP was significantly affected and Universal Credit, DWP’s flagship welfare reform programme supporting millions of UK citizens, had to seamlessly scale to meet the unexpected tenfold spike in benefit claims.

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