| Development Support | Production Support | MongoDB Enterprise: Advanced | |
|---|---|---|---|
Security |
|||
| Role-Based Privileges | • | • | • |
| Field Level Redaction | • | • | • |
| SSL Encryption | • | • | |
| Kerberos & LDAP Authentication | • | • | |
| Auditing | • | • | |
| SNMP Support | • | • | |
| Red Hat Identity Management Certification | • | • | |
Platform Certification |
|||
| Windows, Linux (RHEL, CentOS, Ubuntu, Amazon, SuSE) | • | • | |
MongoDB Management Service On-Prem |
|||
| Monitoring on 100+ System Metrics | • | • | |
| Tunable Alerts | • | • | |
| Continuous, Incremental Backups | • | • | |
| Point-in-Time Recovery | • | • | |
Training |
|||
| Free, Online Education | • | • | • |
| Private, On-Demand Training | • | • | |
Support |
|||
| Availability | 9am - 6pm Local, M-F | 24 x 7 x 365 | 24 x 7 x 365 |
| Environments | Development Only | Production & Test | Production & Test |
| SLA | 4 hours | 2 hours | 1 hour |
| License | Commercial | AGPL | Commercial |
| Emergency Patches | • |
For clarity, Development Support cannot be used for Production environments.
| Server Environment | Description |
|---|---|
| Production | Using live data and/or applications |
| Development | Creation of new projects, applications, features |
| Testing | Internal testing, QA, certification, or other environments excluding Production or Development. |
Other Subscriptions
| MongoDB Management Service (MMS) | Description |
|---|---|
| MMS - One Server, One Month | One data-bearing MongoDB server managed via MMS. Includes one month of service. |
| MMS - One Server, One Year | One data-bearing MongoDB server managed via MMS. Includes one year of service. |
| MMS - 1GB of Backup Data, One Month | One GB of backup data capacity. Includes one month of service. |
| MMS - 1GB of Backup Data, One Year | One GB of backup data capacity. Includes one year of service. |
| Consulting | Description |
|---|---|
Technical Account Manager (TAM) | We embed a Technical Account Manager (TAM) in your organization to provide services on a regular basis for your MongoDB deployments and operations. A TAM becomes familiar with your systems and teams and provides advisory consulting for MongoDB-related development. Once per quarter, the TAM will hold a progress meeting with your team and your MongoDB account manager to align expectations and set the agenda for future weekly engagements. This engagement includes 1 day per week for 46 weeks, on a set day to be agreed up front. We will assign a different TAM to you if your TAM is unavailable for any reason. Unused or cancelled TAM days will be forfeited. For locations outside New York, San Francisco Bay Area and/or London, the TAM will be remote. |
| Database Modernization | We will assess whether MongoDB is a fit for one of your applications. Our engineer will gather application requirements, dataset size and format, throughput, workload mix, and other relevant information. Customer will schedule consecutive days for MongoDB to deliver this engagement. Promptly after completion of our analysis, we will provide you with a report that includes a summary of your application’s requirements, results of the fit assessment, and if applicable, recommendations for a migration to MongoDB. |
| Major Version Upgrade | This engagement gives you guidance on the necessary steps to upgrade from one major version of MongoDB to the next major version. The upgrade plan will be tailored specifically to your deployment, include a walkthrough of the upgrade process, and you will get assistance on testing the upgraded application.Customer will schedule consecutive days for MongoDB to deliver this engagement. Promptly after the completion of our analysis, we will provide you a written report of the upgrade plan and your MongoDB consulting engineer will file a tracking issue with the MongoDB support team to further assist you at the time of upgrade. |
| Health Check | We will assess the state of one of your applications, focusing on your deployment and production readiness, including an evaluation of your live systems for performance, scalability, and uptime. Customer will schedule consecutive days for MongoDB to deliver this engagement. Promptly after completion of our analysis, we will provide you with a report on the state of your deployment and recommendations for optimizations and best practices. |
| Rapid Start | This engagement includes introductory developer training and consulting to help you design a schema for one of your applications. Customer will schedule consecutive days for MongoDB to deliver this engagement. Promptly after completion of our analysis, we will provide you with a report that includes training materials for ongoing reference, a description of the application requirements, and a schema design, with a sample document from each planned collection, query structure, and proposed indexes. |
| Performance Evaluation and Tuning | We will analyze key performance metrics and make recommendations on improving application performance and efficiency based on your requirements. Customer will schedule consecutive days for MongoDB to deliver this engagement. Promptly after completion of our analysis, we will provide you with a report that includes our assessment of your MongoDB deployment and its key performance metrics, both target and measured and make recommendations regarding your performance. |
| Production Readiness | This engagement helps you achieve production readiness with a well-designed plan for horizontal scaling and high availability for one of your applications. Customer will schedule consecutive days for MongoDB to deliver this engagement. Promptly after completion of our analysis, we will provide you with a report that includes a summary of the information gathered including application requirements and recommendations on horizontal scaling and high availability using MongoDB. |
| Ops Mastery | We will develop a plan for setting up Ops Manager in your data center or MongoDB Management Service in the cloud. You’ll learn how to enable Ops Manager or MMS, as well as how to decide which metrics to monitor and how to enable a backup and disaster recovery strategy. Customer will schedule consecutive days for MongoDB to deliver this engagement. Promptly after completion of our analysis, we will provide you with a report that includes a summary of recommended reporting and alerting thresholds based on your system requirements, a recovery strategy and playbook for your MongoDB deployments, and documentation of any other ops best practices discussed over the course of the engagement. |
| Custom Consulting, Onsite (per day) | A MongoDB consulting engineer assists with all phases of MongoDB implementations, such as configuration, testing, optimization, deployment architecture and best practices reviews. |
| Training | Description |
|---|---|
| Certification | MongoDB University certifies developers and DBAs on MongoDB through an online exam. |
| Public In-Person Training | MongoDB University offers open in-person training classes around the world taught by our own instructors and engineers. Classes include lessons with follow-up exercises and hands-on labs to solidify your understanding of MongoDB. |
| Private Onsite Training | MongoDB University instructors will deliver a training program on your premises suited to your company's needs. Classes are limited to 12 students. |
| Partners | Description |
|---|---|
| Partner Development Support | A subscription available exclusively to MongoDB Partners, including access to MongoDB Enterprise Advanced, On-demand Training, and support from MongoDB's expert engineers. |
Last updated February 2015