MongoDB Product Schedule February 2015

Development Support Production Support MongoDB Enterprise: Advanced

Security

Role-Based Privileges
Field Level Redaction
SSL Encryption
Kerberos & LDAP Authentication
Auditing
SNMP Support
Red Hat Identity Management Certification

Platform Certification

Windows, Linux (RHEL, CentOS, Ubuntu, Amazon, SuSE)

MongoDB Management Service On-Prem

Monitoring on 100+ System Metrics
Tunable Alerts
Continuous, Incremental Backups
Point-in-Time Recovery

Training

Free, Online Education
Private, On-Demand Training

Support

Availability 9am - 6pm Local, M-F 24 x 7 x 365 24 x 7 x 365
Environments Development Only Production & Test Production & Test
SLA 4 hours 2 hours 1 hour
License Commercial AGPL Commercial
Emergency Patches

For clarity, Development Support cannot be used for Production environments.

Server EnvironmentDescription
ProductionUsing live data and/or applications
DevelopmentCreation of new projects, applications, features
TestingInternal testing, QA, certification, or other environments excluding Production or Development.

Other Subscriptions

MongoDB Management Service (MMS)Description
MMS - One Server, One MonthOne data-bearing MongoDB server managed via MMS. Includes one month of service.
MMS - One Server, One YearOne data-bearing MongoDB server managed via MMS. Includes one year of service.
MMS - 1GB of Backup Data, One MonthOne GB of backup data capacity. Includes one month of service.
MMS - 1GB of Backup Data, One YearOne GB of backup data capacity. Includes one year of service.
ConsultingDescription

Technical Account Manager (TAM)

We embed a Technical Account Manager (TAM) in your organization to provide services on a regular basis for your MongoDB deployments and operations. A TAM becomes familiar with your systems and teams and provides advisory consulting for MongoDB-related development. Once per quarter, the TAM will hold a progress meeting with your team and your MongoDB account manager to align expectations and set the agenda for future weekly engagements.

This engagement includes 1 day per week for 46 weeks, on a set day to be agreed up front. We will assign a different TAM to you if your TAM is unavailable for any reason. Unused or cancelled TAM days will be forfeited. For locations outside New York, San Francisco Bay Area and/or London, the TAM will be remote.

Database ModernizationWe will assess whether MongoDB is a fit for one of your applications. Our engineer will gather application requirements, dataset size and format, throughput, workload mix, and other relevant information. Customer will schedule consecutive days for MongoDB to deliver this engagement. Promptly after completion of our analysis, we will provide you with a report that includes a summary of your application’s requirements, results of the fit assessment, and if applicable, recommendations for a migration to MongoDB.
Major Version UpgradeThis engagement gives you guidance on the necessary steps to upgrade from one major version of MongoDB to the next major version. The upgrade plan will be tailored specifically to your deployment, include a walkthrough of the upgrade process, and you will get assistance on testing the upgraded application.Customer will schedule consecutive days for MongoDB to deliver this engagement. Promptly after the completion of our analysis, we will provide you a written report of the upgrade plan and your MongoDB consulting engineer will file a tracking issue with the MongoDB support team to further assist you at the time of upgrade.
Health CheckWe will assess the state of one of your applications, focusing on your deployment and production readiness, including an evaluation of your live systems for performance, scalability, and uptime. Customer will schedule consecutive days for MongoDB to deliver this engagement. Promptly after completion of our analysis, we will provide you with a report on the state of your deployment and recommendations for optimizations and best practices.
Rapid StartThis engagement includes introductory developer training and consulting to help you design a schema for one of your applications. Customer will schedule consecutive days for MongoDB to deliver this engagement. Promptly after completion of our analysis, we will provide you with a report that includes training materials for ongoing reference, a description of the application requirements, and a schema design, with a sample document from each planned collection, query structure, and proposed indexes.
Performance Evaluation and TuningWe will analyze key performance metrics and make recommendations on improving application performance and efficiency based on your requirements. Customer will schedule consecutive days for MongoDB to deliver this engagement. Promptly after completion of our analysis, we will provide you with a report that includes our assessment of your MongoDB deployment and its key performance metrics, both target and measured and make recommendations regarding your performance.
Production ReadinessThis engagement helps you achieve production readiness with a well-designed plan for horizontal scaling and high availability for one of your applications. Customer will schedule consecutive days for MongoDB to deliver this engagement. Promptly after completion of our analysis, we will provide you with a report that includes a summary of the information gathered including application requirements and recommendations on horizontal scaling and high availability using MongoDB.
Ops Mastery

We will develop a plan for setting up Ops Manager in your data center or MongoDB Management Service in the cloud. You’ll learn how to enable Ops Manager or MMS, as well as how to decide which metrics to monitor and how to enable a backup and disaster recovery strategy. Customer will schedule consecutive days for MongoDB to deliver this engagement.

Promptly after completion of our analysis, we will provide you with a report that includes a summary of recommended reporting and alerting thresholds based on your system requirements, a recovery strategy and playbook for your MongoDB deployments, and documentation of any other ops best practices discussed over the course of the engagement.

Custom Consulting, Onsite (per day)A MongoDB consulting engineer assists with all phases of MongoDB implementations, such as configuration, testing, optimization, deployment architecture and best practices reviews.
TrainingDescription
CertificationMongoDB University certifies developers and DBAs on MongoDB through an online exam.
Public In-Person TrainingMongoDB University offers open in-person training classes around the world taught by our own instructors and engineers. Classes include lessons with follow-up exercises and hands-on labs to solidify your understanding of MongoDB.
Private Onsite TrainingMongoDB University instructors will deliver a training program on your premises suited to your company's needs. Classes are limited to 12 students.
PartnersDescription
Partner Development SupportA subscription available exclusively to MongoDB Partners, including access to MongoDB Enterprise Advanced, On-demand Training, and support from MongoDB's expert engineers.

Last updated February 2015