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Development Support |
Production Support |
MongoDB Enterprise: Advanced |
Security |
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| Role-Based Privileges |
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| Field Level Redaction |
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| SSL Encryption |
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| Kerberos & LDAP Authentication |
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| Auditing |
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| SNMP Support |
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| Red Hat Identity Management Certification |
• |
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Platform Certification |
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| Windows, Linux (RHEL, CentOS, Ubuntu, Amazon, SuSE) |
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MongoDB Management Service |
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| Monitoring on 100+ System Metrics |
On-Prem & Cloud |
Cloud |
On-Prem & Cloud |
| Tunable Alerts |
On-Prem & Cloud |
Cloud |
On-Prem & Cloud |
| Continuous, Incremental Backups |
On-Prem & Cloud |
Cloud |
On-Prem & Cloud |
| Point-in-Time Recovery |
On-Prem & Cloud |
Cloud |
On-Prem & Cloud |
Training |
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| Free, Online Education |
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| Private, On-Demand Training |
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Support |
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| Availability |
9am - 6pm Local, M-F |
24 x 7 x 365 |
24 x 7 x 365 |
| Environments |
Development Only |
Production & Test |
Production & Test |
| SLA |
4 hours |
2 hours |
1 hour |
| License |
Commercial |
AGPL |
Commercial |
| Emergency Patches |
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For clarity, Development Support cannot be used for Production environments.
| Server Environment | Description |
|---|
| Production | Using live data and/or applications |
| Development | Creation of new projects, applications, features |
| Testing | Internal testing, QA, certification, or other environments excluding Production or Development. |
Other Subscriptions
| Consulting | Description |
|---|
| Technical Account Manager (TAM) | A named, experienced expert from MongoDB can provide advisory services to organizations around development and operations on an ongoing basis. |
| Proof of Concept Assistance | A MongoDB consulting engineer provides assistance in setting up and configuring MongoDB deployments for the testing and evaluation of proof of concept projects using MongoDB. |
| Health Check | An experienced expert from MongoDB can work with IT teams to provide detailed assessments of the overall status of their MongoDB deployments. |
| Schema Design | A MongoDB consulting engineer offers guidance on best practices in designing document schemas and indexes in MongoDB. |
| Sharding Design | A MongoDB consulting engineer develops recommendations for horizontally scaling MongoDB with sharding. |
| Deployment Topology | A useful consulting engagement to provide the architecture, development and ops teams detailed advice on all aspects of horizontal scaling and high availability using MongoDB. |
| Performance Tuning and Evaluation | A MongoDB consulting engineer will analyze key performance metrics and make recommendations on improving application performance and efficiency based on your requirements. |
| Product Launch Services | A MongoDB expert provides guidance during the pre-launch phase of a project, acting as a single point of contact and coordinating the resources of MongoDB with the client's team to reduce risk and ensure a smooth launch. |
| MMS Deployment | The MMS Deployment consult offers you a dedicated consulting engineer to advise you through all stages of successfully deploying and operating the MMS on-prem application in your organization. |
| Major Version Upgrade | An expert from MongoDB develops a plan for you to upgrade from one major version of MongoDB to its successor. The upgrade plan will outline the steps your team should follow to ensure that the new version of MongoDB continues to satisfy application requirements. |
| Custom Consulting, Onsite (per day) | Expert consultants can assist with all phases of MongoDB implementations, such as configuration, testing, optimization, deployment architecture and best practices reviews. |
| Training | Description |
|---|
| Public In-Person Training | MongoDB University offers open in-person training classes around the world taught by our own instructors and engineers. Classes include lessons with follow-up exercises and hands-on labs to solidify your understanding of MongoDB. |
| Private Onsite Training | MongoDB University instructors will deliver a training program on your premises suited to your company's needs. Classes are limited to 12 students. |
Last updated September 2014
