Development Support	Production Support	MongoDB Enterprise: Advanced
Security
Role-Based Privileges	•	•	•
Field Level Redaction	•	•	•
SSL Encryption	•		•
Kerberos & LDAP Authentication	•		•
Auditing	•		•
SNMP Support	•		•
Red Hat Identity Management Certification	•		•
Platform Certification
Windows, Linux (RHEL, CentOS, Ubuntu, Amazon, SuSE)	•		•
MongoDB Management Service On-Prem
Monitoring on 100+ System Metrics	•		•
Tunable Alerts	•		•
Continuous, Incremental Backups	•		•
Point-in-Time Recovery	•		•
Training
Free, Online Education	•	•	•
Private, On-Demand Training	•		•
Support
Availability	9am - 6pm Local, M-F	24 x 7 x 365	24 x 7 x 365
Environments	Development Only	Production & Test	Production & Test
SLA	4 hours	2 hours	1 hour
License	Commercial	AGPL	Commercial
Emergency Patches			•

For clarity, Development Support cannot be used for Production environments.

Server Environment	Description
Production	Using live data and/or applications
Development	Creation of new projects, applications, features
Testing	Internal testing, QA, certification, or other environments excluding Production or Development.

Other Subscriptions

MongoDB Management Service (MMS)	Description
MMS - One Server, One Month	One data-bearing MongoDB server managed via MMS. Includes one month of service.
MMS - One Server, One Year	One data-bearing MongoDB server managed via MMS. Includes one year of service.
MMS - 1GB of Backup Data, One Month	One GB of backup data capacity. Includes one month of service.
MMS - 1GB of Backup Data, One Year	One GB of backup data capacity. Includes one year of service.

Consulting	Description
Technical Account Manager (TAM)	A named, experienced expert from MongoDB provides advisory services to organizations around development and operations on an ongoing basis.
Named Technical Services Engineer	A dedicated MongoDB Support Engineer serves as the single point of contact for all support-related issues.
Proof of Concept Assistance	A MongoDB consulting engineer provides assistance in setting up and configuring MongoDB deployments for the testing and evaluation of proof of concept projects using MongoDB.
Health Check	An experienced expert from MongoDB works with IT teams to provide detailed assessments of the overall status of their MongoDB deployments.
Schema Design	A MongoDB consulting engineer offers guidance on best practices in designing document schemas and indexes in MongoDB.
Sharding Design	A MongoDB consulting engineer develops recommendations for horizontally scaling MongoDB with sharding.
Deployment Topology	A MongoDB consulting engineer provides the architecture, development and ops teams detailed advice on all aspects of horizontal scaling and high availability using MongoDB.
Performance Tuning and Evaluation	A MongoDB consulting engineer analyzes key performance metrics and makes recommendations on improving application performance and efficiency based on your requirements.
Product Launch Services	A MongoDB consulting engineer provides guidance during the pre-launch phase of a project, acting as a single point of contact and coordinating the resources of MongoDB with the client's team to reduce risk and ensure a smooth launch.
MMS Cloud Migration	A MongoDB consulting engineer works with the Customer to arrange an “import” of Customer’s MongoDB deployment(s) into MongoDB Management Service (MMS).
Ops Manager Deployment	A MongoDB consulting engineer advises you through all stages of successfully deploying and operating the Ops Manager application in your organization.
Major Version Upgrade	A MongoDB consulting engineer develops a plan for you to upgrade from one major version of MongoDB to its successor. The upgrade plan will outline the steps your team should follow to ensure that the new version of MongoDB continues to satisfy application requirements.
Custom Consulting, Onsite (per day)	A MongoDB consulting engineer assists with all phases of MongoDB implementations, such as configuration, testing, optimization, deployment architecture and best practices reviews.

Training	Description
Certification	MongoDB University certifies developers and DBAs on MongoDB through an online exam.
Public In-Person Training	MongoDB University offers open in-person training classes around the world taught by our own instructors and engineers. Classes include lessons with follow-up exercises and hands-on labs to solidify your understanding of MongoDB.
Private Onsite Training	MongoDB University instructors will deliver a training program on your premises suited to your company's needs. Classes are limited to 12 students.

Partners	Description
Partner Development Support	A subscription available exclusively to MongoDB Partners, including access to MongoDB Enterprise Advanced, On-demand Training, and support from MongoDB's expert engineers.

Last updated October 2014