As explained above in Question 4.1, customers choose the geographic hosting location for any personal data they upload to MongoDB cloud services. Customers similarly control any data transfers that occur if they change their designated hosting locations.
The use of certain optional features of the cloud services may result in snippets of personal data captured in a customer’s query logs to transit outside of the customer’s designated hosting location. For example, the engagement of MongoDB’s 24-hour “follow the sun” support team could result in the data being transferred to a MongoDB affiliate in one or more of the following locations: United States, Ireland, Canada, Australia, Israel, France, India, Italy, Spain, or Argentina. Other optional tools in MongoDB Atlas require customer query log data to transit through our US-based servers. As our cloud services and features are constantly evolving, customers should contact their MongoDB sales representative for the most current information on when data transfers occur.