> For the complete MongoDB documentation index, see www.mongodb.com/docs/llms.txt # Manage Invoices Atlas charges for services provided at the [organization](https://www.mongodb.com/docs/atlas/organizations-projects.md#std-label-organizations) level. Atlas posts charges the day after you incur the charges. To learn about cost and usage data in the industry-standard FOCUS (FinOps Open Cost and Usage Specification) format, see [Access the FOCUS Cost and Usage Report.](https://www.mongodb.com/docs/atlas/billing/focus-report.md#std-label-focus-report-overview) ## Required Access - To view billing information, you must have [`Organization Billing Viewer`](https://www.mongodb.com/docs/atlas/reference/user-roles.md#mongodb-authrole-Organization-Billing-Viewer) access or higher. - To configure billing settings, such as the payment method and billing profile, you must have [`Organization Owner`](https://www.mongodb.com/docs/atlas/reference/user-roles.md#mongodb-authrole-Organization-Owner) or [`Organization Billing Admin`](https://www.mongodb.com/docs/atlas/reference/user-roles.md#mongodb-authrole-Organization-Billing-Admin) access. ## View and Pay Your Current Invoice To view your organization's current invoice: 1. In Atlas, go to the Billing page for your organization. If it's not already displayed, select your desired organization from the Organizations menu in the navigation bar. In the sidebar, click Overview under the Billing header. The [Billing](https://cloud.mongodb.com/go?l=https%3A%2F%2Fcloud.mongodb.com%2Fv2%23%2Forg%2F%3Corganization%3E%2Fbilling%2Foverview) page displays. 2. Review the Overview page. In the Overview page, you can explore: - Invoice information that includes a Pending Invoice section, which shows your Net Month-to-Date Amount for the current billing period. The net month-to-date amount reflects your net charges from the start of the period to the current day. You can also see a Last Invoice section, which shows your usage and amount due for the previous billing period. - The [billing cost visualization charts.](https://www.mongodb.com/docs/atlas/billing.md#std-label-billing-visualizations) - The [Available Credits](https://www.mongodb.com/docs/atlas/billing/subscriptions.md#std-label-subscription-level) and [History](https://www.mongodb.com/docs/atlas/billing/subscriptions.md#std-label-subscription-level) sections. 3. Click View Pending Invoice. Atlas displays the current invoice. The current invoice page shows the following sections: | Invoice Section | Contents | | --- | --- | | Invoice header card | The invoice amount due, the total cost of your usage for the billing period, and your billing information. In this card, you can download the invoice as a PDF or CSV usage summary, or as a CSV FOCUS cost and usage report. If you use credits, you can also see your total credit usage and the credit unit price. | | Payment Details | Payments that are itemized by the payment method. The table lists: [Payment methods](https://www.mongodb.com/docs/atlas/billing.md#std-label-atlas-billing-methods), which may include Atlas credits from a prepaid subscription or promotional subscription, a [monthly commitment subscription](https://www.mongodb.com/docs/atlas/billing/subscriptions.md#std-label-subscription-types), a marketplace subscription, a credit card, or PayPal.; Date: the date when Atlas issued the charge.; [Payment status.](https://www.mongodb.com/docs/atlas/billing/invoices.md#std-label-payment-statuses); Usage: the dollar or credit amount you have used.; Billed Usage: the amount you are being billed for. Billed Usage amount can differ from the usage amount in a number of cases, such as when a month's usage is below the monthly minimum on your Atlas subscription, or a month's billed usage encompasses usage for multiple months.; Total Cost: the unit price multiplied by billed usage, plus taxes. Taxes represent the amount of taxes collected by MongoDB. If you have a marketplace subscription, taxes are imposed by your Cloud Provider. To learn more, see [Taxation by Region.](https://www.mongodb.com/docs/atlas/billing/international-usage.md#std-label-atlas-international-tax); Amount Due.; Action that you can click. Actions can be one of the following:PDF: download the PDF of the tax invoice that you receive by email.; VIEW DETAILS: view your subscription's monthly commitment details.; PAY NOW: pay your bill directly if you are a YayPay customer.; RETRY: [retry the failed payment.](https://www.mongodb.com/docs/atlas/billing.md#std-label-retry-failed-payment) To learn more, see [Payment and Usage Details.](https://www.mongodb.com/docs/atlas/billing/invoices.md#std-label-payment-details) | | Total Usage chart | The total usage by your Atlas usage over the billing period. You can filter usage by service. To learn more, see [Invoice Charts.](https://www.mongodb.com/docs/atlas/billing.md#std-label-invoice-charts) | | By Deployment chart | The proportion of your usage incurred by each of your deployments for one or all projects. To learn more, see [Invoice Charts.](https://www.mongodb.com/docs/atlas/billing.md#std-label-invoice-charts) | | Summary By Project table | A summarized list of usage costs per project, excluding [subscription](https://www.mongodb.com/docs/atlas/billing/subscriptions.md#std-label-activate-subscription) charges. | | Summary by Service table | List of all Atlas services, App Services, MongoDB Charts, Atlas Embedding and Reranking API, and Atlas Subscription Plans with corresponding usage costs for each service, and the total usage amount. Atlas Embedding and Reranking API charges appear under AI Model APIs. | | Usage Details | List of all line item details for each month's bill. This is a granular breakout of all services that are invoiced, including dates used and billed, quantity (the number of server hours), the project, the cloud provider that hosts the usage, the SKU rate, and the amount. Usage that isn't associated with a cloud provider appears under Other Atlas Usage. You can download the usage details as a CSV. To learn more, see [Payment and Usage Details.](https://www.mongodb.com/docs/atlas/billing/invoices.md#std-label-payment-details) | 4. Pay your invoice. If you have a [subscription](https://www.mongodb.com/docs/atlas/billing/subscriptions.md#std-label-activate-subscription) with an amount due, your invoice's Payment Details section displays the PAY NOW action in the Actions column for the subscription payment method. This allows you to pay your tax invoices for your monthly commitment or elastic subscription directly from the YayPay website. In your invoice, navigate to the Payment Details section. Click the PAY NOW action for the row that contains your subscription payment method. ## Download Your Current Invoice To download the charges and payments for your current invoice: 1. In Atlas, go to the Billing page for your organization. If it's not already displayed, select your desired organization from the Organizations menu in the navigation bar. In the sidebar, click Overview under the Billing header. The [Billing](https://cloud.mongodb.com/go?l=https%3A%2F%2Fcloud.mongodb.com%2Fv2%23%2Forg%2F%3Corganization%3E%2Fbilling%2Foverview) page displays. 2. Review the Overview page. In the Overview page, you can explore: - Invoice information that includes a Pending Invoice section, which shows your Net Month-to-Date Amount for the current billing period. The net month-to-date amount reflects your net charges from the start of the period to the current day. You can also see a Last Invoice section, which shows your usage and amount due for the previous billing period. - The [billing cost visualization charts.](https://www.mongodb.com/docs/atlas/billing.md#std-label-billing-visualizations) - The [Available Credits](https://www.mongodb.com/docs/atlas/billing/subscriptions.md#std-label-subscription-level) and [History](https://www.mongodb.com/docs/atlas/billing/subscriptions.md#std-label-subscription-level) sections. 3. Click View Pending Invoice. Atlas displays the current invoice. The current invoice page shows the following sections: | Invoice Section | Contents | | --- | --- | | Invoice header card | The invoice amount due, the total cost of your usage for the billing period, and your billing information. In this card, you can download the invoice as a PDF or CSV usage summary, or as a CSV FOCUS cost and usage report. If you use credits, you can also see your total credit usage and the credit unit price. | | Payment Details | Payments that are itemized by the payment method. The table lists: [Payment methods](https://www.mongodb.com/docs/atlas/billing.md#std-label-atlas-billing-methods), which may include Atlas credits from a prepaid subscription or promotional subscription, a [monthly commitment subscription](https://www.mongodb.com/docs/atlas/billing/subscriptions.md#std-label-subscription-types), a marketplace subscription, a credit card, or PayPal.; Date: the date when Atlas issued the charge.; [Payment status.](https://www.mongodb.com/docs/atlas/billing/invoices.md#std-label-payment-statuses); Usage: the dollar or credit amount you have used.; Billed Usage: the amount you are being billed for. Billed Usage amount can differ from the usage amount in a number of cases, such as when a month's usage is below the monthly minimum on your Atlas subscription, or a month's billed usage encompasses usage for multiple months.; Total Cost: the unit price multiplied by billed usage, plus taxes. Taxes represent the amount of taxes collected by MongoDB. If you have a marketplace subscription, taxes are imposed by your Cloud Provider. To learn more, see [Taxation by Region.](https://www.mongodb.com/docs/atlas/billing/international-usage.md#std-label-atlas-international-tax); Amount Due.; Action that you can click. Actions can be one of the following:PDF: download the PDF of the tax invoice that you receive by email.; VIEW DETAILS: view your subscription's monthly commitment details.; PAY NOW: pay your bill directly if you are a YayPay customer.; RETRY: [retry the failed payment.](https://www.mongodb.com/docs/atlas/billing.md#std-label-retry-failed-payment) To learn more, see [Payment and Usage Details.](https://www.mongodb.com/docs/atlas/billing/invoices.md#std-label-payment-details) | | Total Usage chart | The total usage by your Atlas usage over the billing period. You can filter usage by service. To learn more, see [Invoice Charts.](https://www.mongodb.com/docs/atlas/billing.md#std-label-invoice-charts) | | By Deployment chart | The proportion of your usage incurred by each of your deployments for one or all projects. To learn more, see [Invoice Charts.](https://www.mongodb.com/docs/atlas/billing.md#std-label-invoice-charts) | | Summary By Project table | A summarized list of usage costs per project, excluding [subscription](https://www.mongodb.com/docs/atlas/billing/subscriptions.md#std-label-activate-subscription) charges. | | Summary by Service table | List of all Atlas services, App Services, MongoDB Charts, Atlas Embedding and Reranking API, and Atlas Subscription Plans with corresponding usage costs for each service, and the total usage amount. Atlas Embedding and Reranking API charges appear under AI Model APIs. | | Usage Details | List of all line item details for each month's bill. This is a granular breakout of all services that are invoiced, including dates used and billed, quantity (the number of server hours), the project, the cloud provider that hosts the usage, the SKU rate, and the amount. Usage that isn't associated with a cloud provider appears under Other Atlas Usage. You can download the usage details as a CSV. To learn more, see [Payment and Usage Details.](https://www.mongodb.com/docs/atlas/billing/invoices.md#std-label-payment-details) | 4. Choose the format of your invoice. Click Download in the upper right corner of the Invoice page. Select PDF Usage Summary, CSV Usage Summary, or CSV FOCUS Cost & Usage Report. When you download your invoice as a PDF, the document represents a copy of your actual bill for the specified billing period. When you download your invoice as a CSV, the document provides itemized usage details. If you have credits applied to your invoice, the invoice includes a row with the following information: - A Description that includes the word `Credit` - A negative Amount value. This information helps you calculate when you ran out of credits. When summing the Amount column, you can filter out this row to calculate your invoice subtotal. When you download the CSV FOCUS cost and usage report, the document presents your cost and usage data in the industry-standard FOCUS format. To learn more, see [Access the FOCUS Cost and Usage Report.](https://www.mongodb.com/docs/atlas/billing/focus-report.md#std-label-focus-report-overview) ## View and Pay Your Past Invoices To view all invoices for your Atlas organization: 1. In Atlas, go to the Billing page for your organization. If it's not already displayed, select your desired organization from the Organizations menu in the navigation bar. In the sidebar, click Overview under the Billing header. The [Billing](https://cloud.mongodb.com/go?l=https%3A%2F%2Fcloud.mongodb.com%2Fv2%23%2Forg%2F%3Corganization%3E%2Fbilling%2Foverview) page displays. 2. Review the Overview page. In the Overview page, you can explore: - Invoice information that includes a Pending Invoice section, which shows your Net Month-to-Date Amount for the current billing period. The net month-to-date amount reflects your net charges from the start of the period to the current day. You can also see a Last Invoice section, which shows your usage and amount due for the previous billing period. - The [billing cost visualization charts.](https://www.mongodb.com/docs/atlas/billing.md#std-label-billing-visualizations) - The [Available Credits](https://www.mongodb.com/docs/atlas/billing/subscriptions.md#std-label-subscription-level) and [History](https://www.mongodb.com/docs/atlas/billing/subscriptions.md#std-label-subscription-level) sections. 3. Click the Invoices tab. Atlas displays a list of your invoices. In this list, you can: - Filter the invoices by status or date. - View the invoice status. - Click the link to view the invoice. - Download each invoice as PDF or CSV. 4. Filter your list of invoices, if desired. You can filter the invoices by status and date. - To filter by status, click the Status drop-down and select the status to which you want to limit the results: | Status | Invoice Type | | --- | --- | | Pending | Invoices still pending payment. | | Free | Invoices with a total charge of `$0.00`. | | Successful | Invoices that are paid. | - To filter by invoice date, set the From or To date inputs to the required date range. - If you leave From blank, Atlas sets the lower date boundary to the organization's creation date. - If you leave To blank, Atlas sets the upper date boundary to the current date. 5. Open your invoice to see its payment details. To open a specific invoice, click its link in Invoice Date or Invoice Period. The invoice page shows the following sections: | Invoice Section | Contents | | --- | --- | | Invoice header card | The invoice amount due, the total cost of your usage for the billing period, and your billing information. In this card, you can download the invoice as a PDF or CSV usage summary, or as a CSV FOCUS cost and usage report. If you use credits, you can also see your total credit usage and the credit unit price. | | Payment Details | Payments that are itemized by the payment method. The table lists: [Payment methods](https://www.mongodb.com/docs/atlas/billing.md#std-label-atlas-billing-methods), which may include Atlas credits from a prepaid subscription or promotional subscription, a [monthly commitment subscription](https://www.mongodb.com/docs/atlas/billing/subscriptions.md#std-label-subscription-types), a marketplace subscription, a credit card, or PayPal.; Date: the date when Atlas issued the charge.; [Payment status.](https://www.mongodb.com/docs/atlas/billing/invoices.md#std-label-payment-statuses); Usage: the dollar or credit amount you have used.; Billed Usage: the amount you are being billed for. Billed Usage amount can differ from the usage amount in a number of cases, such as when a month's usage is below the monthly minimum on your Atlas subscription, or a month's billed usage encompasses usage for multiple months.; Total Cost: the unit price multiplied by billed usage, plus taxes. Taxes represent the amount of taxes collected by MongoDB. If you have a marketplace subscription, taxes are imposed by your Cloud Provider. To learn more, see [Taxation by Region.](https://www.mongodb.com/docs/atlas/billing/international-usage.md#std-label-atlas-international-tax); Amount Due.; Action that you can click. Actions can be one of the following:PDF: download the PDF of the tax invoice that you receive by email.; VIEW DETAILS: view your subscription's monthly commitment details.; PAY NOW: pay your bill directly if you are a YayPay customer.; RETRY: [retry the failed payment.](https://www.mongodb.com/docs/atlas/billing.md#std-label-retry-failed-payment) To learn more, see [Payment and Usage Details.](https://www.mongodb.com/docs/atlas/billing/invoices.md#std-label-payment-details) | | Total Usage chart | The total usage by your Atlas usage over the billing period. You can filter usage by service. To learn more, see [Invoice Charts.](https://www.mongodb.com/docs/atlas/billing.md#std-label-invoice-charts) | | By Deployment chart | The proportion of your usage incurred by each of your deployments for one or all projects. To learn more, see [Invoice Charts.](https://www.mongodb.com/docs/atlas/billing.md#std-label-invoice-charts) | | Summary By Project table | A summarized list of usage costs per project, excluding [subscription](https://www.mongodb.com/docs/atlas/billing/subscriptions.md#std-label-activate-subscription) charges. | | Summary by Service table | List of all Atlas services, App Services, MongoDB Charts, Atlas Embedding and Reranking API, and Atlas Subscription Plans with corresponding usage costs for each service, and the total usage amount. Atlas Embedding and Reranking API charges appear under AI Model APIs. | | Usage Details | List of all line item details for each month's bill. This is a granular breakout of all services that are invoiced, including dates used and billed, quantity (the number of server hours), the project, the cloud provider that hosts the usage, the SKU rate, and the amount. Usage that isn't associated with a cloud provider appears under Other Atlas Usage. You can download the usage details as a CSV. To learn more, see [Payment and Usage Details.](https://www.mongodb.com/docs/atlas/billing/invoices.md#std-label-payment-details) | 6. Pay your invoice. If you have a [subscription](https://www.mongodb.com/docs/atlas/billing/subscriptions.md#std-label-activate-subscription) with an amount due, your invoice's Payment Details section displays the PAY NOW action in the Actions column for the subscription payment method. This allows you to pay your tax invoices for your monthly commitment or elastic subscription directly from the YayPay website. In your invoice, navigate to the Payment Details section. Click the PAY NOW action for the row that contains your subscription payment method. ## Download Past Invoices To download past invoices for your Atlas organization: 1. In Atlas, go to the Billing page for your organization. If it's not already displayed, select your desired organization from the Organizations menu in the navigation bar. In the sidebar, click Overview under the Billing header. The [Billing](https://cloud.mongodb.com/go?l=https%3A%2F%2Fcloud.mongodb.com%2Fv2%23%2Forg%2F%3Corganization%3E%2Fbilling%2Foverview) page displays. 2. Review the Overview page. If it isn't already displayed, click the Overview page. In the Overview tab, you can explore: - Invoice information that includes a Pending Invoice section, which shows your Net Month-to-Date Amount for the current billing period. The net month-to-date amount reflects your net charges from the start of the period to the current day. You can also see a Last Invoice section, which shows your usage and amount due for the previous billing period. - The [billing cost visualization charts.](https://www.mongodb.com/docs/atlas/billing.md#std-label-billing-visualizations) - The [Available Credits](https://www.mongodb.com/docs/atlas/billing/subscriptions.md#std-label-subscription-level) and [History](https://www.mongodb.com/docs/atlas/billing/subscriptions.md#std-label-subscription-level) sections. 3. Click the Invoices tab. Atlas displays a list of your invoices. In this list, you can: - Filter the invoices by status or date. - View the invoice status. - Click the link to view the invoice. - Download each invoice as a PDF or CSV usage summary, or as a CSV FOCUS cost and usage report. 4. Filter your list of invoices, if desired. You can filter the invoices by status and date. - To filter by status, click the Status drop-down and select the status to which you want to limit the results: | Status | Invoice Type | | --- | --- | | Pending | Invoices still pending payment. | | Free | Invoices with a total charge of `$0.00`. | | Successful | Invoices that are paid. | - To filter by invoice date, set the From or To date inputs to the required date range. - If you leave From blank, Atlas sets the lower date boundary to the organization's creation date. - If you leave To blank, Atlas sets the upper date boundary to the current date. 5. Download your desired invoice. In your invoice's Download column, click the download icon, then select PDF Usage Summary, CSV Usage Summary, or CSV FOCUS Cost & Usage Report. To learn about the FOCUS format, see [Access the FOCUS Cost and Usage Report.](https://www.mongodb.com/docs/atlas/billing/focus-report.md#std-label-focus-report-overview) ## Invoice and Payment Status ### Invoices When you [view past invoices](https://www.mongodb.com/docs/atlas/billing/invoices.md#std-label-view-past-invoices), the Payment Status column displays the payment status of each invoice. Atlas displays one of the following invoice statuses: | Status | Description | | --- | --- | | `SUCCESSFUL` | MongoDB has received your payment. | | `PREPAID` | Your prepaid subscription has covered the invoice with credits. | | `INVOICED` | Your usage has been invoiced with your subscription. | | `N/A` | The amount turned out to be zero, so you are not charged. | | `PENDING` | Includes charges for the current subscription cycle. An organization should never have more than one invoice in this state. | | `CLOSED` | All charges for the subscription cycle have been finalized, the balance is more than zero, and you have not been charged yet. | | `FORGIVEN` | The charge has been forgiven. If the charge succeeded, it has been refunded by MongoDB. | | `FAILED` | An attempt to charge your payment method for the amount due failed. To resolve a failed payment, [troubleshoot invoices and payments.](https://www.mongodb.com/docs/atlas/billing/invoices.md#std-label-troubleshoot-invoice-payment) | ### Payments Review the status of your payment on its invoice. Atlas displays one of the following payment statuses: | Status | Description | | --- | --- | | `SUCCESSFUL` | MongoDB has received your payment. | | `NEW` | The payment has been calculated, but you have not been charged yet. | | `PARTIAL PAID` | The payment sent to MongoDB was partially paid. You might have received an email with additional information. Please refer to that email or contact [MongoDB Support](https://www.mongodb.com/docs/atlas/support.md#std-label-request-support) to resolve this issue. | | `CANCELLED` | The payment was cancelled. | | `PENDING` | The payment is pending. | | `PENDING REVERSAL` | The payment charge attempt is processing and the status will be updated to `REFUNDED` or `CANCELLED` in a few days. | | `REFUNDED` | The charge has been refunded. However, your usage is still due with another payment method. | | `CLOSED` | All payments for the subscription cycle have been finalized, the balance is more than zero, and you have not been charged yet. | | `FORGIVEN` | The charge has been forgiven. If the charge succeeded, it has been refunded. | | `FAILED DUE TO AUTHENTICATION` | [Strong Customer Authentication (SCA)](https://www.mongodb.com/docs/atlas/billing/international-usage.md#std-label-sca-changes) has failed. Please confirm that your [payment method](https://www.mongodb.com/docs/atlas/billing.md#std-label-payment-method) is authenticated. To resolve a failed payment, [troubleshoot invoices and payments.](https://www.mongodb.com/docs/atlas/billing/invoices.md#std-label-troubleshoot-invoice-payment) | | `FAILED` | The attempt to charge your payment method failed. To resolve a failed payment, [troubleshoot invoices and payments.](https://www.mongodb.com/docs/atlas/billing/invoices.md#std-label-troubleshoot-invoice-payment) | ## Payment and Usage Details [Current invoices](https://www.mongodb.com/docs/atlas/billing/invoices.md#std-label-view-current-invoice) and [past invoices](https://www.mongodb.com/docs/atlas/billing/invoices.md#std-label-view-past-invoices) include payment details, such as paid and pending charges, and usage details for each of your MongoDB services. You can find the following information in the Payment Details and the Usage Details sections of your invoices: | Section | Contents | | --- | --- | | Payment Details | Lists [payment methods](https://www.mongodb.com/docs/atlas/billing.md#std-label-atlas-billing-methods), which may include Atlas credits from a prepaid or promotional [subscription](https://www.mongodb.com/docs/atlas/billing/subscriptions.md#std-label-activate-subscription), a monthly commitment subscription, a marketplace subscription, PayPal, or a credit card. For each payment method, lists: The Date when Atlas issued the charge.; The current [payment status.](https://www.mongodb.com/docs/atlas/billing/invoices.md#std-label-payment-statuses); The usage (the amount you have used).; The billed usage (the amount you are being billed for).; The total cost (the unit price multiplied by billed usage, plus tax).; The amount due.; The Action that you can click. Actions can be one of the following:PDF for downloading the PDF of the tax invoice that you receive by email.This PDF contains the charges for the specific payment in the invoice. This PDF differs from the invoice-level PDF that you download when viewing your current invoice. The invoice-level PDF provides usage details for the entire invoice.; VIEW DETAILS. View your subscription details.; PAY NOW. Pay your bill directly if you are a YayPay customer.; RETRY. [Retry the failed payment.](https://www.mongodb.com/docs/atlas/billing.md#std-label-retry-failed-payment) | | Usage Details | Lists all line item details for each month's bill. This is a granular breakout of all services that are invoiced, including dates used and billed, quantity (the number of server hours), the project, the cloud provider that hosts the usage, the SKU rate, and the amount. Usage that isn't associated with a cloud provider appears under Other Atlas Usage. You can download the usage details as a CSV. | ## Resource Tags on Invoices You can use [resource tags](https://www.mongodb.com/docs/atlas/tags.md#std-label-configure-resource-tags) to help categorize your costs. Resource tags appear on invoice CSV (Comma-Separated Values) files. For each tag key, Atlas adds another column to your CSV file with the header `Tag/` and the cell value ``. For instructions on downloading your invoice as a CSV file, see [Download Your Current Invoice.](https://www.mongodb.com/docs/atlas/billing/invoices.md#std-label-download-current-invoice) To learn more about configuring resource tags for a deployment, see [Tags on Clusters.](https://www.mongodb.com/docs/atlas/database-deployment-tags.md#std-label-database-deployment-tags) **Important:** Resource tags that appear on invoice CSV (Comma-Separated Values) files and those returned from the Atlas Admin API reflect your configuration of resource tags at the moment the CSV is generated or the API is invoked. Please be aware that if you reconfigure your resource tags within a billing cycle, your invoice reflects only the latest configuration of tags. You can also get a list of resource tags for a deployment by retrieving deployment details with the Atlas [Admin API](https://www.mongodb.com/docs/atlas/api/atlas-admin-api-ref.md#std-label-atlas-admin-api-ref), or view your tags in the Atlas console. ## Troubleshoot Invoices and Payments If a payment fails, try the following: 1. [Retry the failed payment.](https://www.mongodb.com/docs/atlas/billing.md#std-label-retry-failed-payment) 2. Ensure your [payment method](https://www.mongodb.com/docs/atlas/billing.md#std-label-payment-method) has sufficient funds and supports payments made in USD (United States Dollars). 3. Speak with your bank or credit card issuer to ensure your payment method is authorized to make transactions with MongoDB. 4. Use an alternative [payment method.](https://www.mongodb.com/docs/atlas/billing.md#std-label-payment-method) 5. [Request support](https://www.mongodb.com/docs/atlas/support.md#std-label-request-support) through the Atlas console. **Note:** If you pay with a credit card from a credit card issuer based in India, you must complete additional payment processing steps that comply with RBI (Reserve Bank of India) regulations. For more information, see [Payment Processing in India.](https://www.mongodb.com/docs/atlas/billing/international-usage.md#std-label-payment-processing-india)