Senior Architect John Bungert on how MetLife used MongoDB to build the 'MetLife Wall', an innovative customer service application. The Wall provides a 360-degree, consolidated view of MetLife customers, including policy details and transactions across lines of business. The Wall improves customer satisfaction and boosts call center productivity.
MetLife built a working prototype in two weeks and was live in U.S. call centers in 90 days. Currently, The Wall handles 45 million agreements with 140 million transactions.
By surfacing customer data in The Wall, MetLife has shown how global companies can simultaneously leverage the data from 70+ existing systems with the flexibility of emerging technology. The MetLife team employed both traditional and modern technologies, exhibiting agility in applying solutions to dynamic needs.