Why MongoDB atlas not able to fetch records in one collection only?

I’m using MongoDB atlas to store my data. There are 5 collections which has data in it. Unexpectedly one collection not able to fetch record presents in it, while other collections are working fine. It continues loading for hours and not give any errror

I also try MongoDB compass to fetch data but it dosen’t give me any result. Nor it gives any error.

Can anyone help me what is the issue ?

Does it work with shell?
How many records in the collection?
Please show the query/sample data