Urgent Assistance Required: Slow Cluster Performance Despite Minimal Requests on a Paid Plan

Dear MongoDB Support Team,

I hope this message finds you well. I am reaching out to report a significant issue I am experiencing with my MongoDB cluster, which is unfortunately hindering my project’s progress. Despite having subscribed to a paid plan and maintaining a relatively low number of requests, I am encountering noticeably slow performance. This has been a persistent issue, and I am eager to find a resolution as quickly as possible.

Here are the specifics of my current situation:

  1. Cluster Details:
  • Cluster Tier: M10 (I have tried using the M20 and M50 also but the performance is same)
  • Region: Mumbai
  • Database Size: 10MB
  1. Nature of the Issue:
  • Performance Degradation: The cluster is running significantly slower than expected.
  • Frequency: The issue is persistent and not linked to any specific time of the day.
  • Request Volume: The slowdown is occurring despite a minimal number of requests being made to the database.
  1. Troubleshooting Steps Already Taken:
  • Monitoring: I have monitored CPU, memory, and network usage, and nothing seems to be at capacity.
  • Indexing: I have ensured proper indexing of the collections, but the issue persists.
  1. Additional Information:
  • Logs: Attached are the relevant logs that might help in diagnosing the issue. (attach the log files if possible)
  • Screenshots: I have also attached screenshots showcasing the slow response times. (attach screenshots if possible)

I am quite concerned as this issue is affecting the performance and usability of my application. I would greatly appreciate it if someone could assist me in identifying the root cause and suggesting possible solutions to mitigate this problem.

Thank you for your attention to this matter. I look forward to hearing from you soon with insights or troubleshooting steps to help resolve this issue.

Good afternoon, welcome to the MongoDB community.

Have you tried opening support on Atlas, since you have the paid plan?

I didn’t find the attachments, could you go to the thread? Also, a look at the collection and which queries you are noticing are having degraded performance. In addition to the M10 cluster having 0.5vCPU, I have already run several productive workloads and had no degradation problems. I am available to try to help.