Hi @Lukas_Schuster,
Apologies for any confusion. The self-hosted Realm server is currently not an option for new installations, as advised in your discussion with the support team.
If you could clarify the url or reference you came across for self-hosted installation, that would be helpful to make sure it can be corrected.
The currently supported option for cloud sync is the Realm Cloud, which has a 30-day free trial. If you have additional concerns for your data privacy and protection requirements, I would suggest contacting sales instead of support via sales@realm.io.
Realm’s support is being unresponsive
Do you have a case reference number I can follow up on? Case #5780 appears to have been answered within a few minutes and some subsequent duplicates were merged into this.
Regards,
Stennie