Production legacy realm instance down!

Our production realm legacy instance is down. The message is always “Instance is not ready”

The instance name is “video-tv-tokyo”

Hi Linh – The team is looking into this. As a reminder, if you have not been granted an extension for Realm Legacy all access will be shutdown on 11/01.

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6 posts were split to a new topic: How to extend for Realm Legacy?

Hi, Our the instance name is “video-tv-tokyo”. It seems to be the problem again, It happens much time but back after that. Except for yesterday till now it is still in an error state. Can you guys help me check this problem? It affects our users a lot.

Hi @Dat-Dinh,

Please contact the MongoDB support team via the in-app chat or by creating a case (if you have a support subscription).

Thanks,
Stennie

Yes, I have contacted them directly by in-app and am still waiting for an answer from them. Thanks for your support