Please any one tell me , why i can't connect to atlas by my mongo shell

i use mongo shell in windows 7 to connect to atals , but it shows the following error,

2020-09-21T13:48:16.540+0800 I CONNPOOL [ReplicaSetMonitor-TaskExecutor] Connecting to

*** It looks like this is a MongoDB Atlas cluster. Please ensure that your IP whitelist allows connections from your network.

2020-09-21T13:48:16.543+0800 E QUERY [js] Error: connect failed to replica set Cluster0-shard-0/,clust, :
2020-09-21T13:48:16.547+0800 F - [main] exception: connect failed
2020-09-21T13:48:16.547+0800 E - [main] exiting with code 1

it looks like your firewall or vpn provider does not allow outside connection to port 27017

Hi @di_wu,

Please try to connect from a different network. Our nodes are running on the following IPs, if possible the try to whitelist them :,,