MFA Lost Device

Hi folks,

Please need help resetting my MFA device because my cellphone stopped working and I lost access to my cluster. My email account is


Hi Damian,

Although there are some MongoDB employees on here, this is primarily a community forum and not MongoDB Support, I would reach out to MongoDB support if this is an Atlas Cluster or Ops Manager Instance. Not sure anyone here would be able to help but maybe an employee could reach out.