Interactive Environment not Loading

I’m on the Mongo Basics course and the Interactive Environment for code and terminal isn’t loading. Its playing the loading animation but has made no progress in over 30 minutes.

Hi @John_Weightman, sorry to hear that you are unable to access the IDE.
There are 2 ways that you can try to solve this:

I would recommend you to do the following in the same order:
Close all browser tabs(especially the University ones), open a new window, delete cache + cookies + history, load university Home page and log in (make sure it’s the Home page), navigate to the course and lab.


Open it up in a different browser

Lmk, if that works for you.
In case of any doubts, please feel free to reach out to me and I will be more than happy to help you out.

Thanks. Regards.
Sourabh Bagrecha,
Curriculum Services Engineer.

Thanks for the help, I have already moved to a different system and am no longer having the issue. Thanks for the help!