Help! I can't create new tickets on MongoDB JIRA

On https://jira.mongodb.org, when I login, then click “Create Ticket”, fill in the form and save, the JIRA server gives a 200 response but my ticket is not actually created.

Commenting on existing tickets is working fine. Please help.

Hi @Johnny_Shields,

Which Jira project(s) are you trying to create a new issue in? I see you have created some past issues in MONGOID, DOCS, SERVER, and RUBY.

Regards,
Stennie

Yep, those ones and also DRIVERS. It doesn’t seem to work for any project.

Hi @Johnny_Shields,

The drivers project is for meta-issues like driver specs so I would not be surprised if access to create issues in this project is limited to the driver team.

Can you try creating an issue in one of the projects you’ve previously used (such as RUBY), instead? It would also be worth trying to clear cookies and log in again if that doesn’t work.

Note: It looks like you may have multiple accounts in Jira, but I’m assuming you’re trying with the same login linked to your forum account.

Regards,
Stennie

Hi, I’ve tried with two browsers and two accounts, including MONGOID which I could raise tickets for 1 week ago, so I’m thinking the issue is not on my side.