Getting time out errors when trying to connect to the atlas instance

Getting time out errors when trying to connect to the atlas instance.

Server selection timed out after 30000 ms

Are you connecting via compass?
What version of compass you are using?
What are the connection parameters
Are you able to ping the server
Make sure no firewall/antivirus/vpn issues
Can you connect using shell?

Hi @Daniel_20816,

Are you trying to connect to your Sandbox cluster or the class atlas cluster ?

If it’s your sandbox cluster then please share the SRV connection string of your cluster so that I can test this at my end.

Thanks,
Shubham Ranjan
Curriculum Services Engineer

Thanks everyone! This has been resolved by opening the necessary firewall rules from the group policy. My company was blocking access to internet over that port.

Thank you

Hi @Daniel_20816,

Thanks for sharing the information. I’m glad your issue got resolved. Please feel free to get back to us if you have any questions.

Thanks,
Shubham Ranjan
Curriculum Services Engineer