existingClientAppIds failure: An error occurred authenticating: invalid username/password, I have faced with this error in MongoDB Charts logs file in windows

Hi @M.Mustafa_Amarkhil,

This is a community forum where others are volunteering their time and experience, so you may have to be patient for responses to questions requiring more specific expertise (especially during or after extended holiday periods).

I’m not sure how to resolve your specific error, but apparently it is due to an incomplete install. One of my colleagues suggested deleting dangling containers/images with docker system prune (assuming you don’t have any other Docker assets) and trying the installation again.

I would also draw your attention to this note on the download page for MongoDB Charts On-Premises, as this product version is no longer being updated outside of security fixes:

Note: MongoDB Charts On-Premises will be end of life on September 1, 2021. If you’re currently using the on-premises version of Charts, there is no need for immediate action. We will continue to provide support, including releasing any important security fixes, until September 1, 2021. Additionally, we will provide a mechanism to assist with migrating on-premises dashboards to the cloud version of Charts.

MongoDB Charts is available and will continue to be available as a service within MongoDB Cloud

The cloud version of MongoDB Charts is integrated with MongoDB Atlas (including the M0 free tier), continues to be actively updated, and can be configured through the web UI without any local installation.

If you’re interested, see Launch MongoDB Charts to get started.

Regards,
Stennie

1 Like