Error while connecting

Receiving an error(available in the picture)

Did you try with --tls instead of --ssl?
or
Try with older mongo shell

even after changing to tls , receiving the same error.

Have you allowed access from anywhere ?
Try from a different network
Are you using any VPN,firewall,proxy etc which is blocking your connection

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Yeah, I am using VPN, Because of that, I couldn’t connect to the cluster.
Once I disconnected from VPN able to connect.

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