Error updating profile name and auto reverting to old

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#1

I tried to update profile name many times. but still have error

Error : A server error occurred. Please try again in a moment.

and even if successful it will auto revert to old name in a few day
It affects to the name on the proof completion.
where should I report this problem

events

  • signup with Gmail

[a week]

  • tried updating the profile to real name --not available.
  • unlink gmail to the account
  • tried updating the profile to real name --pass
  • I completed 1st course and get the proof correctly

[a fewday]

  • my name auto revert to Gmail profile name
  • tried updating the profile to real name –error

[a fewday]

  • tried updating the profile to real name --pass
  • I completed 2nd course and get the proof correctly

[a fewday]

  • my name auto revert to Gmail profile name
  • tried updating the profile to real name –error
#3

Hi :wave: @Daydreamer_N_A,

Please send us an email to university@mongodb.com. The team will look into this and will update you accordingly.

Thank you,
Kushagra

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