Yes. Technology is not advanced enough for us to really determine what is your problem. So you will have to use the human skill of writing in order to describe your problem with more details. Since a picture is worth a thousand words, a screenshot that shows exactly what your are doing and the error you are getting will be very useful.
Too bad @Jan_van_Dorth did not have the courtesy to followup. May be the issue was something else but we won’t know.