Creation of new MongoDB cluster takes too long

When we create a new MongoDB cluster in MongoDB Atlas using the API, it is taking more than 20min. We dont have a call back from MongoDB that can communicate the status. Have you found this problem? Any help is appreciated.

Hi @Madhusudhan_KM,

Please contact the Atlas support team via the in-app chat to investigate any operational and billing issues related to your Atlas account. You can additionally raise a support case if you have a support subscription. The community forums are for public discussion and we cannot help with service or account / billing enquiries.

Some examples of when to contact the Atlas support team:

  • Deployment of cluster changes being stalled
  • Payment of invoices failing

Best Regards,
Jason

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