When we create a new MongoDB cluster in MongoDB Atlas using the API, it is taking more than 20min. We dont have a call back from MongoDB that can communicate the status. Have you found this problem? Any help is appreciated.
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Hi @Madhusudhan_KM,
Please contact the Atlas support team via the in-app chat to investigate any operational and billing issues related to your Atlas account. You can additionally raise a support case if you have a support subscription. The community forums are for public discussion and we cannot help with service or account / billing enquiries.
Some examples of when to contact the Atlas support team:
- Deployment of cluster changes being stalled
- Payment of invoices failing
Best Regards,
Jason
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