Chapter 2: Can't connect using mongo shell


I’m trying to connect to the cluster but it is not possible:

  1. I can ping the servers


  1. I have the latest version of mongo shell 4.0.3

but I can’t connect, someone has had the same issue??



Hi Hermes, are you trying to connect to which server , the sandbox server or the class one?
If it is the one you created, make sure you have the IP address whitelist. Also, I have had problem when connecting from my office since they blocked the port.
Hope it works out for you.

Thanks a lot!!!, yes, that was the problem I didn’t add the ip address whitelist.

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