Can't connect anymore into Data Service

Hello, overnight one of our data services stopped working. We cannot connect to it at all, not even using realm-cli.

These error happens when try to connect via MongoDB Compass
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These error happens when try to push something to the App Service via realm-cli
2023-05-22T10:09:09.959-0300 Failed: can't create session: could not connect to server: server selection error: server selection timeout, current topology: { Type: ReplicaSetNoPrimary, Servers: [{ Addr: ac-gpjd2aw-shard-00-01.wabrz9e.mongodb.net:27017, Type: Unknown, Last error: connection() error occurred during connection handshake: x509: “*.wabrz9e.mongodb.net” certificate is expired }, { Addr: ac-gpjd2aw-shard-00-02.wabrz9e.mongodb.net:27017, Type: Unknown, Last error: connection() error occurred during connection handshake: x509: “*.wabrz9e.mongodb.net” certificate is expired }, { Addr: ac-gpjd2aw-shard-00-00.wabrz9e.mongodb.net:27017, Type: Unknown, Last error: connection() error occurred during connection handshake: x509: “*.wabrz9e.mongodb.net” certificate is expired }, ] }

A strange thing that is happening is that the Data Service has been in update status for almost 1 week. And this Data Service don’t have auto-scale configuration.

We try to search for this error, and try to understand why this happened, but nothing work. We created another Data Service and switch the linked data source for this environment(App Service) temporarily.

Any idea what it could be?

Hey @Maycon_Santos,

Could I ask that you contact the in-app chat support as soon as possible regarding this issue? The in-app chat support does not require any payment to use and can be found at the bottom right corner of the Atlas UI:

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Regards,
Kushagra

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