Authentication problem connecting to Cluster via compass


I have successfully created the cluster with my email id and also added a new user to the project [m001-student].

When I attempt to connect via compass using the Cluster name and credentials, I get Authentication failed error. I remember the credentials are correct.

Primary Cluster name =

Interesting point is I could able to connect from Mongo shell using the following command

mongo "mongodb://,,"

Can you help me on what could have went wrong?

I also have the same problem, I have created my cluster and I can login using mongo shell but on using compass am getting below error

Did you try using the mongoshell method? I thought we have to use the mongoshell and not url method.

Yes we are to use the mongo shell but also this is trying to access your created clueter via compass