After upgrading from the free version to mongodb from free version to M2 shared my website went down

Working with Data
#1

Hi!

Since I updated from the free version to M2 shared my website stopped to work. I haven’t changed anything on my code just upgrading to shared M2 and it stopped.

Ask to support and they didn’t give me any solution.

Appreciate a lot your suggestions

#3

Hi @Zaesar_Po,

Unfortunately there is not enough information here to assist further. Could you provide the following details:

  1. Error message(s) being received
  2. If you have checked the Project Activity Feed during the time when the website stopped working for events such as MongoDB user updates, Network Access List updates, etc.

Additionally, as per the Modify a Cluster documentation:

Changing the cluster tier requires downtime in the following scenarios:

  • You change from an M0 free cluster or M2/M5 shared cluster to an M10 or larger cluster tier.
  • You change from an M0 free cluster to an M2/M5 shared cluster.
  • You change from an M2 shared cluster to an M5 shared cluster.

Could you also clarify what support you contacted (in-app chat support?) and what you went through with support? This should give some insight into what they may have checked.

Regards,
Jason

#4

I was using mongoose package on my NodeJS server and it was working perfectly fine on my free version.

I created the model Schemas with mongoose. No issues. So fast I updated to M2 shared cluster it suddenly stopped.

I showed to support all my logs and info I could provide. After waiting for hours they didn’t give any info or suggestion. Just told me to apply for a paid support.

Have never encounter on my life such a type of marketing strategy to get more paid customers.

Really surprised of such a type of behavior.

Regards.
Zaesar

#5

Hi @Zaesar_Po sorry you’re seeing this issue. However could you help us understand the situation and your use case better?

I was using mongoose package on my NodeJS server and it was working perfectly fine on my free version.

By free version do you mean you’re using the M0 cluster? Could you show us the code that you’re having an issue with specifically?

For troubleshooting purposes - are you able to connect via mongosh or MongoDB Compass?
This is one test you can generally do to check if the database is up and running.

I created the model Schemas with mongoose. No issues. So fast I updated to M2 shared cluster it suddenly stopped.

There are some scenarios where the connection string must be updated which are noted on the FAQ: Connection String Options documentation, you may wish to check the connection string being used post upgrade.

Additionally, when you say it suddenly stopped, are you seeing any error or pattern? If you’re receiving any errors please post those here.

I showed to support all my logs and info I could provide.

Could you please post the relevant logs here so we can see what’s the problems are?

With regards to any of the above information requested, please redact / remove any sensitive information before posting.