30000ms timeout.. connects from my ip but not my customers, it used to

question on atlas connection timeouts… it happens on my clients machine and not on my machine… diff IPs… BUT in my account I have etc and his public ip set and mine of course… I just refeshed it to see if that helps ie if permissions were dropped over time - since customer had’nt connected from his ip for a couple of months - timeout after 30000ms… the usual msg in the stack.

Did you get to the bottom of this?
Sometimes folks have more than one public IP that they get load balanced between

@John_Allen Does your client have a strict firewall policy blocking outbound traffic.

It some places it would be common to block anything not on port 80,443 for example.