Atlas Premium Support

Optimize performance, reduce risk, and keep costs under control with access to expertise and the right tools for mission-critical workloads.

SecurityProEnterprisePlatinum
Granular database auditingAvailable as add-on for M10+Included for M10+Included for M10+
Encryption key managementAvailable as add-on for M10+Included for M10+Included for M10+
LDAP integrationAvailable as add-on for M10+Included for M10+Included for M10+

Security

Pro
Granular database auditingAvailable as add-on for M10+
Encryption key managementAvailable as add-on for M10+
LDAP integrationAvailable as add-on for M10+
Enterprise
Granular database auditingIncluded for M10+
Encryption key managementIncluded for M10+
LDAP integrationIncluded for M10+
Platinum
Granular database auditingIncluded for M10+
Encryption key managementIncluded for M10+
LDAP integrationIncluded for M10+

Support & LearningProEnterprisePremium
Platform and UI support
End-to-end database support
Response time SLA2 hrs30 minutes15 minutes
On-demand access to MongoDB University

Support & Learning

Pro
Platform and UI support
End-to-end database support
Response time SLA2 hrs
On-demand access to MongoDB University
Enterprise
Platform and UI support
End-to-end database support
Response time SLA30 minutes
On-demand access to MongoDB University
Premium
Platform and UI support
End-to-end database support
Response time SLA15 minutes
On-demand access to MongoDB University

Additional Software & ToolsProEnterprisePremium
Support for MongoDB Compass
MongoDB Connector for BIAvailable as add-on for M10+Included for M10+Included for M10+

Additional Software & Tools

Pro
Support for MongoDB Compass
MongoDB Connector for BIAvailable as add-on for M10+
Enterprise
Support for MongoDB Compass
MongoDB Connector for BIIncluded for M10+
Premium
Support for MongoDB Compass
MongoDB Connector for BIIncluded for M10+

Migrating your self-managed MongoDB deployment to Atlas? Smart move. Let us help you maximize your investment.

MongoDB's consulting team can help you smoothly migrate your self-managed MongoDB deployment to Atlas and maximize your Atlas investment right from the start. Our Atlas Cluster Migration consulting package provides:

  • Migration Planning and Testing support to ensure an optimal migration approach tailored to your application's requirements and constraints, getting you up and running on Atlas in minimal time

  • Integration assistance to help your team ensure that your Atlas deployment is fully integrated with existing systems for database management and security

  • Performance Evaluation and Tuning expertise to optimize the performance, scalability, and efficiency of your Atlas deployment

Learn more →

For more information about annual pricing plans, paying via invoice, complementary products, and support plans available for MongoDB Atlas, please contact sales