Community Engagement Manager, Developer Community Team

Remote North America

The database market is massive (IDC estimates it to be $121B+ by 2025!) and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

Team Description

The MongoDB Developer Community team’s mission is to nurture the next generation of innovators through peer-learning and collaboration between MongoDB and the developer community.

We are looking for a Community Engagement Manager who will help drive regional strategies and execution as part of our global team. This role can be based out of one of our US or Canada offices or remotely working in North America. We encourage and support remote employees and the majority of the Developer Community team works remotely.

What does success look like in this role?

This role is about acting as part of a team that is engaging regularly with our most passionate users, who are part of our developer Community Champions program. We want to ensure that we are building high-quality relationships with our most enthusiastic users to keep them engaged, by delivering events and opportunities that speak to their interests, by sharing their valuable feedback to product teams, and ensuring the program as a whole is delivering satisfaction and happiness to internal and external stakeholders alike.

Candidate Profile

You are

  • Good at fostering and building relationships either in person or online at scale
  • A great communicator 
  • Able to operate independently
  • Passionate about developer communities
  • An enthusiastic learner

The right candidate for this role will have

  • Experience managing a recurring cadence of engagement with both internal and external stakeholders
  • Excellent interpersonal and collaboration skills
  • Empathy for developers, regardless of skill level
  • Strong written and verbal communication skills
  • Strong project management experience

Position Expectations

  • Execute on the community vision together with internal and external stakeholders
  • Represent MongoDB in the developer community and help to build a welcoming, inclusive, and supportive community environment for members from a variety of backgrounds
  • Develop and execute on timelines, deliverables, and reporting for your goals to drive success against team goals
  • Execute on strategic plans for growing the community in target regions around the world
  • Attend and speak about the MongoDB community at online and in-person MongoDB events around the world, once this is allowed again
  • Contribute to improvements in internal processes and procedures as our team grows and matures
  • Take a data driven approach to problem solving
  • Gathering qualitative and quantitative data about community sentiment and make recommendations on program improvements to pursue as a result

Success Measures

Within 3 months

  • You will be familiar with our developer community programs and most active community members in your region
  • You will have conducted some 1:1 interviews with community members to gather feedback about their experience and build relationships
  • You will be regularly reporting on community growth

Within 6 months

  • You will be a well known representative of the Community team to internal and external stakeholders
  • You will work with other teams and stakeholders to improve our developer community experience

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

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