Senior Technical Services Engineer

Warsaw

The database market is massive (IDC estimates it to be $121B+ by 2025!) and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

We are remote optional through April 4, 2022 afterwards this role will be in-office in our Warsaw office long-term.

About the team

The Technical Services team focuses on helping customers to be successful with MongoDB products. Learning and supporting these products will provide you a great deal of exposure to modern technologies such as Cloud, Kubernetes, configuration management tools and managing instances in the public cloud (AWS, GCP and Azure).

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud, and infrastructure. This also includes services such as Atlas (our Cloud platform) and products that run on top of Atlas like Search, Data Lake and Realm serverless functions, triggers and mobile sync. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to help our customers be successful with MongoDB.

Cool things you’ll do

You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

In this specific role, starting from the MongoDB database, you will also focus on the performance of our core database server and its components. You will help tackle problems raised by our customers' DBAs as well as help frontend and backend developers build next generation applications on the MongoDB platform.

What you need

We consider all candidates who are insatiably curious and multi-faceted.

The ideal candidates will have strong technical experience in one (or more) of the following areas. We are open to training people up in certain areas, so don't worry about ticking every box!

  • Distributed systems, Database architecture and administration, Application architecture, Data architecture
  • Supporting Cloud and/or Enterprise grade applications
  • Working with real time stream processing using Kafka
  • Server Side configuration and troubleshooting
  • Serverless computing services such as AWS Lambda, Azure functions
  • Intermediate knowledge of Linux and operating systems

As this role is technical but also about helping our customers, we are looking for:

  • Excellent communication skills in English, both written and verbal
  • Genuine desire to help people
  • Desire and ability to rapidly learn a wide variety of new technical skills
  • Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
  • Ability to think on your feet, remain calm under pressure, and solve problems in real-time
  • Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

Bonus Points

  • Management of large scale databases (e.g. RDBMS, NoSQL)
  • Experience using or managing MongoDB
  • Deep understanding of connection pools
  • Development experience (client, server or mobile)
  • Distributed version control systems, particularly git
  • Experience configuring authentication systems such as LDAP, Kerberos, AD
  • Experience using any cloud services stack such as AWS, Azure or GCP
  • Experience with virtualization - docker, kubernetes
  • Experience using Apache Spark

Success Measures

  • In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
  • In 6 months, you will be comfortable working directly with our customers. You will also complete the MongoDB Certified DBA Associate exam
  • In 12 months, you will work on gaining expertise to be a part of a technical experts group within the MongoDB ecosystem and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently

Learn what it's like to be a Technical Services Engineer at MongoDB here

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

*MongoDB is an equal opportunities employer*

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