FedRamp Technical Services Engineer, 2nd Shift

Remote North America

The database market is massive (the IDC estimates it to be $119B+ by 2025!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers succeed with MongoDB.

FedRamp engineers are specifically tasked with supporting our government customers in our FedRamp Atlas environment. This includes SLED (State and Local Government and Education), various federal agencies, and other customers that leverage FedRamp.

Cool things you’ll do

You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in scaling MongoDB, from initially small implementations to some of the largest in the world. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

What you need

We consider all candidates with an eye for those who are self starters, insatiably curious, and are driven to understand how big systems work at scale.

The ideal candidates should have strong technical experience in one (or more) of the following areas

  • Systems administration
  • Distributed systems
  • Network administration
  • Database architecture and administration
  • Application architecture
  • Data architecture and design
  • Performance tuning and benchmarking.
  • Extra bonus points if you experience in one or more of: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl.

If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).

It’s crucial for every candidate that they can check off all of these boxes

  • Excellent communication skills, both written and verbal
  • Genuine desire to help people
  • Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
  • Ability to think on your feet, remain calm under pressure, and solve problems in real-time
  • Desire and ability to rapidly learn a wide variety of new technical skills
  • Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
  • Candidates will be expected to work from home at times, and must have sufficient home offices to be able to facilitate both normal day work as well as overnight on-call / shift work, including a quiet space to work and take calls, sufficient access to the internet to support video calling, cell phone service, etc.

Scheduling

  • The FedRamp team is composed of three separate shifts: first shift, second shift, and third shift
  • SECOND SHIFT: This job posting is for the second shift, with an anticipated start of day in the afternoon and an end time in the late evening (3pm-12am EST)
  • Applicants must have the flexibility to work a more typical schedule during their ramping period (between 6 to 9 months) before transitioning to second shift

Special requirements for this role

  • Be a US Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee)
  • Willingness and ability to participate in pager duty rotations during nights, weekends and holidays (approximately one out of every six weeks), at least during an initial ramping period (and potentially permanently).

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

To applicants in the European Union and California: Please find our European Union and California Recruitment Privacy Notice.

To all recruitment agencies: MongoDB does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias or MongoDB employees. MongoDB is not responsible for any fees related to unsolicited resumes.