Junior Sales Support Associate

Gurugram

The database market is massive (the IDC estimates it to be $89B+ by 2024!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

What on Earth is MongoDB?

Only the coolest collection of dreamers and doers who share a relentless passion for creativity with an inclusive culture. We eagerly and expertly pursue new opportunities and markets through innovation and disruption. We have a wicked groundbreaking spirit—always ready to forge new paths and take smart risks. And we do it all very, very well.

MongoDB is also

  • Fastest growing database over the past decade
  • Most wanted database by developers - 4 years in a row
  • The world’s most popular modern database, with over 90M+ downloads to date
  • Poised to reinvent a $71BN market and growing
  • Based in 34 locations worldwide
  • Home to over 2000+ employees worldwide

MongoDB's tremendous growth and scale provide exposure to career-changing experiences, people and skills. It's a once-in-a-lifetime opportunity to have a hands-on impact on the disruption of a $60B industry and technology as a whole. The personal impacts are unparalleled career and growth opportunity.

The SalesOps Associate provides front-line support to our rapidly-growing sales organisation, including answering inquiries, performing tasks that Account Executives and Managers aren’t able to perform themselves, and maintaining the health of our sales tools and systems.

MongoDB’s SalesOps Associates are mentored and coached by highly-skilled Sales Operations leaders with shown track records. SalesOps Associates will gain practical, real-world sales operations experience, along with exposure to the best sales methodology in the industry. This experience provides an enviable foundation for your business career, whether you are passionate about a future in leadership or sales.

Shift Timings: 6:00pm- 2:00am (Cabs will be provided)

Shift Timings: 2:00 pm - 10:00 pm shift (Cabs will be provided)

Work Location: Gurugram

You will have the opportunity to

  • Accelerate your career through exposure to the most effective sales methodology and through working side by side with the best sales professionals in the industry
  • Get insights and experience first-hand how an effective, fast-paced organisation operates through learning about marketing/sales processes, collaboration and tools
  • Establish a strong network of peers and mentors
  • Gain insight into a $45b technology industry that is rapidly transforming

Responsibilities

  • Front-line/Tier-1 Support for Sales via the SalesOps Case Queue, including initial triage of new Cases, fixing/resolving/responding to Cases as knowledge & experience allows, and raising cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate
  • Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps
  • Data cleanliness activities such as reviewing and correcting both recurring and ad hoc data audits
  • Data updates, such as Account/Territory Assignments
  • User Administration, such as activating new users and deactivating departing users in various sales tools
  • Maintenance of Salesforce.com reports & dashboards
  • Identification of trends of issues, problems, and requests that may be symptoms of broader opportunities for improvements in processes, tools, or training
  • Configuration/setup tasks in Salesforce.com and other Sales Tools, such as our custom Territory Management solution or our user hierarchy management in Aviso (forecasting tool)

Skills & Experience

  • Ability to learn prescribed tasks quickly, and grow into understanding and supporting less prescribed processes
  • Proficient in Microsoft Excel, e.g. should know commonly used functions like VLOOKUP, COUNTIFS, SUMIFS, Pivot Tables
  • Prior experience working with Salesforce.com and familiarity with the basic Lead, Account, Contact, Opportunity structure, searching, editing records. Prior experience working with bulk update tools like Data Loader or DemandTools a plus
  • Attention to detail
  • Works well with ambiguous questions/requirements and can work through the problem/request to get to a solution
  • Adaptive to constantly shifting priorities and responsive to unpredictable volume of inbound requests with varying degrees of vitality
  • Prior experience working with Salesforce Object Query Language (SOQL) a plus but not required, though would need to be learned
  • Solid grasp of relational databases and SQL is a plus if no prior experience with SOQL
  • A degree in a technical or business subject area

Life at MongoDB

Our India office culture

  • 300+ people, with teams in Sales, Engineering, HR, Finance, IT & Marketing
  • Regular group outings and opportunities to get to know your colleagues
  • Employee affinity groups

Perks & Benefits

  • Macbooks are company standard
  • Competitive salary and equity
  • Comprehensive Health cover, dental cover, travel insurance & Life Insurance
  • Free lunch twice per week and a fully stocked kitchen with balanced and sweet treats
  • 20 weeks of Paternity and 26 weeks of Maternity leave to spend time with new arrivals

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any vital accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

*We are remote optional through October 31, 2021 afterwards this role will be in-office in our Gurgaon office long-term. 

*MongoDB is an equal opportunities employer*

 

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To all recruitment agencies: MongoDB does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias or MongoDB employees. MongoDB is not responsible for any fees related to unsolicited resumes.