Accounts Receivable Specialist, French and Italian speaking (EMEA)


The database market is massive (the IDC estimates it to be $89B+ by 2024!) And MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build outstanding apps that people use every day. We are the top tier modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. 

Team Description

The Order to Cash team is truly a global team that sits in three locations: Dublin, Austin and Gurgaon, led by the Order to Cash Manager. We are both an internal, and external, customer-facing team. The Order to Cash team is a high-performing, collaborative team, full of overachievers and driven professionals. 

Candidate Profile

  • 1-2 years’ experience
  • You must be fluent in both French and Italian
  • A strong background in cash collection
  • Excellent organisation skills and attention to detail
  • Must exercise good judgment and confidentiality
  • Consistent track record of meeting deadlines and resolving queries
  • Strong MS Excel and mathematical skills
  • Experience with NetSuite, or comparable ERP system, Salesforce & YayPay
  • Ability to work independently and as part of a multi geographical team in a multifaceted fast-paced environment 

Position Responsibilities

Cash & Collections

  • Run daily bank reports and apply cash for AR invoices
  • Contact delinquent customers and maintain consistent follow up with these accounts
  • Send out daily dunning notices to past due customers
  • Meet or exceed individual cash targets as assigned on a monthly & quarterly basis
  • Acquire purchase orders from customers
  • Respond to invoice disputes by reading and understanding legal agreements and order forms related to the sale
  • Utilise to acquire backup for invoices
  • Raise accounts to Sales Management and Order to Cash Manager as needed and recommend accounts for bad debt/revenue reserve
  • Coordinate with Global AR Collection team and provide weekly reporting to Order to Cash Manager
  • Respond to general AR requests such as requests for invoice copies, new customer-vendor forms and other general customer inquiries
  • Assist with documentation of policies and procedures related to assigned responsibilities
  • Run AR Aging report and document daily collection activities into YayPay collections module
  • Maintain AP contacts in Netsuite & YayPay
  • Send dunning letters at regular intervals for past due invoices
  • Prepare credit memo request containing required backup and approvals for audit
  • Process refunds to customers for overpayments
  • Perform and complete ad hoc projects as needed 

Success Measures

The Accounts Receivable specialist will be successful in this role when they can execute the following strategic tasks/responsibilities:

  • In 3 months you’ll be fully on-boarded to the team and trained to start taking ownership of your day to day tasks
  • in 6 months you’ll have accomplished ownership of your own AR ledger for EMEA & APAC
  • in 12 months you’ll have accomplished a rapport with multiple teams within the company and continue to grow further and develop your skills and career

To drive the personal growth and business impact of our employees, we’re committed to developing an encouraging and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is an equal opportunities employer.


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