Technical Product Manager, CRM

New York City, Remote North America

As a Technical Product Manager, you will define the vision and future of our Salesforce environment. TechOps sits at the intersection of every business unit and delivers mission critical services and information to Stakeholders across the entire company. 

The right candidate for this role will 

  • Be a CRM subject matter expert with a specialization in all things Salesforce, including Service Center, CPQ, and Financial Force
  • Understand the difference between configuration and customization as well as when and where to use Apex or Process Builder
  • Have at least 3 years of product management experience
  • Be hyper-organized and capable of juggling multiple stakeholders and product requests simultaneously
  • Knowledgeable of and experienced with working in Agile/Scrum environments
  • Be inspired to identify and innovate in areas where automation can replace manual work
  • Be able to facilitate developers discussion and flesh out the critical details required to ensure successful project delivery
  • Able to effectively assess feature priority and use data to drive decisions

Position Expectations

  • Guide Stakeholders and Developers to the right product decisions to create a state-of-the art Salesforce platform that will serve diverse departmental needs
  • Gather requirements from various Stakeholders and translate them into actionable work for Engineers
  • Communicate complex technical issues simply and effectively to a wide range of audiences from engineers to executives
  • Facilitate communication with other MongoDB teams to ensure that all roadmaps and deliverables are aligned
  • Build and maintain the roadmap for Salesforce
  • Provide regular updates on new features and capabilities to stakeholders
  • Maintain and update a well organized and prioritized backlog 
  • Lead multiple simultaneous projects from inception to completion

Success Measures

  • In 3 months you’ll have fully ramped within your teams, and created a short term road
  • In 6 months you’ll have taken complete ownership of the product and generated a long term road map
  • In 12 months you’ll have delivered multiple projects and defined the future of Salesforce at MongoDB

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