Technical Writer

Palo Alto or New York City

MongoDB's Technical Services Engineers (TSEs) use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers about solving their most complex MongoDB problems. Our engineers are experts in the entire MongoDB ecosystem: database server, drivers, connectors, and products or services such as MongoDB Compass, MongoDB Atlas, and MongoDB Cloud Manager. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor, to achieve exceptional results for our customers.

Our Technical Writers on this team are responsible for recording, curating and publishing selections from the Technical Services team’s practical product knowledge gained from extensive field experience. This knowledge is shared with customers to help them successfully operate our products, and with MongoDB team members, to help them perform their jobs with greater efficiency and accuracy.

Responsibilities

  • Develop, maintain, and continually improve MongoDB content for internal and external reference including technical articles, training material, and code samples
  • Review technical content for accuracy, clarity, and presentation
  • Foster Technical Services team contributions to the creation and review of technical content
  • Identify gaps in MongoDB documentation and tutorials that can be addressed by new technical articles or documentation improvements
  • Report on topics of interest and support case deflection to technical articles based on analytics data from federated search and other available sources
  • Analyze support cases to identify common customer questions that could be addressed by new technical articles or improved documentation
  • Contribute to internal technical projects such as software, tooling, automation, benchmarking, documentation and training guides, and providing oversight on other engineers’ project work

Requirements

  • Excellent written communication skills
  • 2+ years technical writing experience in the software industry 
  • Extreme attention to detail
  • The ability to work autonomously, with relentless execution
  • The desire and ability to rapidly learn a wide variety of new technical skills

Nice to Haves

  • Experience building, curating, and maintaining an existing knowledge base
  • Experience using or managing MongoDB, either on prem or via Atlas platform
  • Experience coding in one or more of the languages with drivers supported by MongoDB (eg. Java, PHP, Python, Ruby, C#, Node.js, ...)
  • Experience administering large-scale production environments including enterprise hardware, operating systems, and networking equipment

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