Salesforce Data Quality Manager (APAC)

Gurugram

What on Earth is MongoDB?

Only the coolest collection of dreamers and doers who share a relentless passion for creativity. We eagerly and expertly pursue new opportunities and markets through innovation and disruption. We have a wicked pioneering spirit--always ready to forge new paths and take smart risks. And we do it all very, very well.

MongoDB is also

  • The world’s most popular modern database, with over 40M+ downloads to date
  • Poised to disrupt a $59BN market and growing
  • Based in 34 locations worldwide
  • Home to over 1500 employees worldwide

Salesforce Data Quality Team @ MongoDB

MongoDB is one of the fastest-growing enterprise software companies in the world. To fuel this growth, we are hiring Salesforce Data Quality Associates to proactively maintain customer and prospect data. The Data Quality Associate will be part of our newly-formed Data Stewardship team, and is responsible for ensuring that Sales Operations Analysts and Sales Leadership have access to high-quality information required to make data-driven decisions. 

Shift Timings: 2pm-10pm. Cabs will be provided

Work Location: Gurgaon   

Responsibilities

  • Recruit, interview, and hire a team of Data Quality Associates, and maintain a pipeline of candidates for future job openings 
  • Drive proactive review and correction of data audits and exception reports to ensure clean and accurate data in our systems
  • Manage ongoing data cleanup measures, including removing duplicates, QAing newly created accounts, and refreshing account firmagraphics and hierarchies
  • Train new Associates in our standard operating procedures and policies until they can work common issues/requests independently
  • Coach/mentor ramped/tenured Associates to help them develop new skills, gain more experience, and work towards their aspirational career goals
  • Monitor for successful and accurate completion of ongoing projects and ad hoc analyses
  • Identification of trends of issues, problems, and requests that may be symptoms of broader opportunities for improvements in processes, tools, or training
  • Author documentation for our standard operating procedures to be referenced by Associates
  • Interface with other teams, including Sales Ops, Finance, Recruiting, etc. as needed to support or improve cross-functional processes 

Preferred Skills & Experience

  • 3-5 years of prior experience managing a team of Support members & Support processes is required. This can be from managing external Customer Support teams/processes, but managing internal support teams, such as in Sales Operations, Deal Desk, IT, etc, would be preferred
  • Proficient in Microsoft Excel, e.g. should know commonly used functions like VLOOKUP, COUNTIFS, SUMIFS, Pivot Tables
  • Prior experience with writing Standard Operating Procedures documentation preferred
  • Prior experience working with Salesforce.com as a user and familiarity with the standard Lead, Account, Contact, Opportunity structure, searching, editing records. Prior experience working with bulk update tools like Data Loader or DemandTools a plus. Prior Salesforce Administration experience a plus but not required
  • A degree in a technical or business discipline 

Life at MongoDB

Our India office culture

  • 120+ people, with teams in Sales, Engineering, HR, Finance, IT & Marketing
  • Regular group outings and opportunities to get to know your colleagues
  • Employee affinity groups

Our Benefits

  • Competitive salary and equity
  • Comprehensive Health cover, dental cover, travel insurance & Life Insurance
  • Free lunch twice per week and a fully stocked kitchen with healthy and sweet treats
  • Macbooks are company standard
  • 26 weeks Maternity & 20 Paternity leave to spend time with new arrivals

*MongoDB is an equal opportunities employer*

To applicants in the European Union: Please find our EU applicant personal information notice here.

To all recruitment agencies: MongoDB does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias or MongoDB employees. MongoDB is not responsible for any fees related to unsolicited resumes.