Specialist Admin

New York City or Remote

MongoDB is seeking an experienced Specialist (Xactly/Integrations) Administrator working for our Business Systems team. This role has the responsibility of implementing and maintaining configuration/integration and advancing our use of the Xactly Incent product features to benefit the entire company. Being a co-owner of this platform and aiding in optimization of commissions processing cycles, you will play a critical role in the success of our Sales Compensation process across Sales Ops, People Ops and finance teams. The role has high visibility, and provides commissions services to several internal Sales teams and will be responsible for operationalizing and improving our internal financial systems and processes overall. They will be architecting and optimizing a robust solution to scale with a rapidly growing database technology business.

The right candidate will have

  • A proven track record of operational excellence with at least 5 plus years of experience with Xactly Incent and Connect experience
  • Ability to recognize patterns across customer requirements and leverage them to provide solutions with maximal impact
  • A strong command over scripting and automation, testing, configuration management, CI/CD, and agile practices
  • Experience working in a complex enterprise SaaS sales company
  • Intrinsic drive to seek constant improvement for our IT solutions
  • Demonstrated experience for application support, problem resolution, escalations and root cause analysis
  • Experience with Salesforce, SuccessFactors, NetSuite and how Xactly is integrated with upstream or downstream applications in end-to-end business processes.  Knowledge of and experience with Adaptive Insights is a plus
  • Advanced SQL/ETL skills
  • Ability to thrive in a fast-paced and dynamic environment
  • Familiarity with reporting/data mining methodologies
  • Knowledge of internal controls and compliance requirements
  • Knowledge and experience in Agile methodology and use of JIRA to track tickets to closure
  • Xactly admin certified 

Position Responsibilities

  • Maintaining multiple Xactly and Dell Boomi environments
  • Managing support queues, vendor relationships, and cross-department priorities
  • Providing compliance, SLA and support metrics, and ad-hoc reporting
  • Deputizing cross-environment changes - Xactly updates and hotfixes, deployments, scripts, and configuration
  • Ensuring the details of our client commitments are accurately reflected in Xactly
  • Participating in 24/7 on-call rotations to support our IT solutions
  • Enabling and training power users for ERP solutions 

Success Measures 

The Specialist (Xactly/Integrations) Administrator will be successful in this role when they can execute the following tasks:

  • Communication: Convey accurate estimates,  business impacts, and risks for complex technical issues simply and convincingly to a wide range of audiences
  • Technical:  Deliver highly complex projects that have been well-tested and are supportable / maintainable
  • Collaboration: Work seamlessly between stakeholders to capture requirements and propose technical solutions that create the largest impact for our business
  • Customer Service: Deliver an ERP experience that your customers regard as the best they’ve ever had

*MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.*

To applicants in the European Union: Please find our EU applicant personal information notice here.

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