Collections Analyst

Austin, TX

This position is responsible for global collections of accounts receivable. This person should have prior experience in an accounts receivable or have held a collections role with a software company. The ideal candidate should be very personable, outgoing, and able to communicate with customers and contacts to the executive level. Their written and verbal communication should be very professional and they should present themselves with confidence.  
Responsibilities 

  • Make calls and send email to delinquent accounts. Make payment arrangements, secure commitments, and document collection efforts
  • Assist with invoices, credit memos and other adjustments as necessary
  • Investigate and resolve any disputed balances
  • Achieve quarterly collection targets
  • Anticipate problem accounts and manage delinquent accounts by enforcing terms and conditions of software license agreements, maintenance contracts, work orders, and other legal contracts
  • Heavy communication with internal and external customers
  • Provide weekly status of delinquent accounts
  • Heavy interaction with Finance, Sales, Operations and Legal department to ensure proper invoicing, timely escalation of collection issues, and visibility to past due, large dollar items and sensitive customer relationships

Requirements

  • Must possess strong oral and written communication skills
  • Must have a professional and courteous demeanor and the ability to work independently
  • Attention to details is a must alone with a persistence attitude
  • Proven track record of prior collection success
  • Software experience preferred